Yolanda Ludd
Dallas ,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LaZBoy Furniture Gallery
07.2020 - Current
- Resolved customer inquiries through effective communication and product knowledge.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Service Representative
Charlton Methodist Hospital
03.2016 - 05.2020
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Education
High School Diploma -
Kimball High School
Dallas, TX 05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Problem resolution
Timeline
Customer Service Representative
LaZBoy Furniture Gallery
07.2020 - Current
Patient Service Representative
Charlton Methodist Hospital
03.2016 - 05.2020
High School Diploma -
Kimball High School