Yolanda Lundy
Jefferson,TX
Summary
Dynamic professional with a proven track record at Dollar General Distribution Center, excelling in critical thinking and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, achieving a notable increase in customer satisfaction. Skilled in appointment scheduling and maintaining compliance with safety standards, driving team success and improved performance.
Overview
20
20
years of professional experience
Work History
CSR
Dollar General Distribution Center
04.2019 - Current
- Planned over a 100+ drivers in a fast-paced environment for on time deliveries.
- Adhered to DOT laws.
- Maintained integrity of data.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer emails from customers.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each customer.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Met safety and regulatory standards for full operational compliance.
Transportation Coordinator
East Texas Treatment Facility
03.2014 - 04.2019
- Coordinated driver dispatch to accomplish daily transport requirements.
- Resolved customer issues related to inmate transportation efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely transports by closely monitoring drivers and proactively addressing potential delays.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Coordinated dispatching of 20 drivers to accomplish daily transport requirements.
- Met safety and regulatory standards for full operational compliance.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Developed strategies to reduce transportation costs and increase operational performance.
- Provided ongoing training for transportation staff to enhance skills, knowledge, and overall performance within the department.
- Implemented tracking and tracing software to improve shipment monitoring
- Provided timely transportation of diverse clients to healthcare facilities.
Department Manager
Walmart Supercenter
01.2005 - 03.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Increased customer satisfaction with proactive issue resolution strategies.
Education
Associate of Applied Science - Computer And Information Sciences
Texas State Technical College
Marshall, TX05-2012
High School Diploma -
Marshall High School
Marshall, TX05-2003
Skills
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Customer service
- Active listening
- Call management
- Administrative support
- Appointment scheduling
- Follow-up skills
- Prioritization
Timeline
CSR
Dollar General Distribution Center
04.2019 - Current
Transportation Coordinator
East Texas Treatment Facility
03.2014 - 04.2019
Department Manager
Walmart Supercenter
01.2005 - 03.2014
Associate of Applied Science - Computer And Information Sciences
Texas State Technical College
High School Diploma -
Marshall High School
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