Yolanda Madison
Ellenwood,GA
Summary
With a robust background at McDonald's, I excelled in operations management and leadership, significantly enhancing team performance and profitability. My expertise in budget analysis and a talent for fostering employee growth led to a marked increase in efficiency and customer satisfaction, showcasing a blend of strategic vision and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
08.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Trained and guided team members to maintain high productivity and performance metrics.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Shift Manager
McDonald's
03.2010 - 08.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Managed staff hiring, training and supervision.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Implemented policies and standard operating procedures for continuous improvement.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Crew Member
McDonald's
08.2004 - 03.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Monessen
Monessen, PA06-1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Staffing
- Expense control
- Recruitment
- Labor cost controls
- Schedule management
- Risk management
- Budget development
- Budget analysis
- P&L management
Certification
- ServSafe Food Handler's Certification
General Manager Of The Year 2017, 2022, 2023
The award recognizes managers who lead by example, achieve superior business results, promote inclusion, and champion the McDonald's system.
Languages
English
Full Professional
Timeline
General Manager
McDonald's
08.2016 - Current
Shift Manager
McDonald's
03.2010 - 08.2016
Crew Member
McDonald's
08.2004 - 03.2010
High School Diploma -
Monessen
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