Yolanda Marquez
Uvalde,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated and eager to leverage knowledge in all patient care services.
Overview
11
11
years of professional experience
Work History
Perinatal Case Manager
Sage Family Medicine, PA
02.2022 - Current
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated OB clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing OB cases closely, adjusting case management strategies
- Educated new coming mothers on all questions and concerns they had regarding postpartum care
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
Certified Medical Assistant
Sage Family Medicine, PA
01.2013 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided care for patients, addressing their concerns and ensuring a positive experience.
- Coordinated with other referral coordinators or physcians for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Education
Certification of Medical Assistanting - Nursing
Career Point College
San Antonio, TX02.2013
Skills
- Case Management
- Performance Tracking
- Regulatory Compliance
- Patient Support
- Referral Coordination
- Individualized Counseling
- Care Coordination
- Positive Attitude
- Data Entry and Analysis
- Patient Management
- Decision-Making
- Direct Patient Care
- Organization and Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Perinatal Case Manager
Sage Family Medicine, PA
02.2022 - Current
Certified Medical Assistant
Sage Family Medicine, PA
01.2013 - Current
Certification of Medical Assistanting - Nursing
Career Point College
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