Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yolanda Marrufo

Elgin,TX

Summary

Results oriented Sales Professional with a demonstrated history of exceeding sales targets, delivering a seamless customer experience and exceptional post-sales support.

Overview

8
8
years of professional experience

Work History

Licensed Massage Therapist

Yolanda's Massage and Wellness Solutions
Austin, TX
06.2017 - Current
  • Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
  • Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
  • Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
  • Documented clients' medical histories and conditions in order to determine contraindications to treatment.
  • Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
  • Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
  • Managed scheduling and client appointments using online booking software, ensuring efficient workflow and client satisfaction.
  • Maintained detailed client records, including treatment notes and health history, ensuring confidentiality and compliance with HIPAA regulations.
  • Cleaned table and space between appointments to protect client health.

Registered Behavior Technician

Blue Sprigs Pediatrics
Kyle , TX
07.2023 - 10.2024
  • Provided direct one-on-one instruction to children with autism in a variety of settings.
  • Developed and implemented behavior intervention plans based on individualized needs.
  • Tracked data and monitored progress of student's goals and objectives.
  • Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
  • Maintained accurate records of all sessions conducted with students.

Guest Service Representative

Aloft Hotel
Cedar Park, TX
05.2019 - 03.2020
  • Answered incoming calls from guests seeking reservations or general information.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Verified reservations by phone or in person.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Maintained accurate records of all transactions within the hotel software system.
  • Handled customer complaints professionally and efficiently.

Education

Esthetics Certificate - Esthetics

Avenue Five Institute
Austin, TX
06-2021

Massage Therapy Certificate - Massage Therapy

Avenue Five Institute
Austin, TX
01-2016

Bachelor of Science - Clinical Psychology

Texas State University
San Marcos, TX
05-1998

Skills

  • Bilingual: English, Spanish
  • Communication
  • Customer service
  • Active listening
  • Leadership
  • Time management
  • Critical thinking
  • Microsoft Office
  • Adaptability
  • Teamwork
  • Sales

Accomplishments

  • Employee of the Month :03-2024
  • Student of Integrity Award: 02-2021

Timeline

Registered Behavior Technician

Blue Sprigs Pediatrics
07.2023 - 10.2024

Guest Service Representative

Aloft Hotel
05.2019 - 03.2020

Licensed Massage Therapist

Yolanda's Massage and Wellness Solutions
06.2017 - Current

Esthetics Certificate - Esthetics

Avenue Five Institute

Massage Therapy Certificate - Massage Therapy

Avenue Five Institute

Bachelor of Science - Clinical Psychology

Texas State University

Similar Profiles

CREATE PROFILE