Yolanda Martin

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Assisted with planning office events and meetings for smooth execution.

Answered calls and directed them to appropriate personnel. Assisted callers with insurance registration. Made outgoing calls to conduct surveys and direct customers to appropriate departments. Ensured customers were satisfied with the products and or their purchases.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
• Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.