Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yolanda Martinez

Hayward,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Railroad Loader/Receiving Unloader

ConGlobal
08.2023 - Current
  • Load & Unloaded vehicles with care and placed in proper rail cars
  • Visually inspected all vehicles for deliveries to verify quality and accuracy of shipments.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Assisted other team members if they needed any extra help

Delivery Driver

Fed Ex Ground
01.2021 - 08.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Fostered positive working relationships with regular customers.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Managed customer inquiries and complaints in polite and professional manner.

Sales Consultant

Living Spaces
01.2019 - 01.2020
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Customer Service Representative

Best Buy
02.2016 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Store Manager

Togos
03.2014 - 04.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

Independence High School
San Jose, CA
08.2013

Skills

  • Hazardous Material Safety
  • Unloading and Inspections
  • Order Management
  • Workplace Safety
  • Safety Protocols
  • Inventory Management
  • Team Leadership
  • Time Management

Languages

Spanish
Limited Working

Timeline

Railroad Loader/Receiving Unloader

ConGlobal
08.2023 - Current

Delivery Driver

Fed Ex Ground
01.2021 - 08.2023

Sales Consultant

Living Spaces
01.2019 - 01.2020

Customer Service Representative

Best Buy
02.2016 - 03.2019

Store Manager

Togos
03.2014 - 04.2016

High School Diploma -

Independence High School

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Yolanda Martinez