Yolanda Mateo Souza
Lakewood,WA
Summary
Competent Care Giver knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable, and dedicated. Supported numerous patients in small adult home facility and played key role in achievement of positive patient outcomes. Excellent communications skills leading to desirable results.
Overview
18
18
years of professional experience
Work History
Food Service Worker
DSHS WSH
01.2024 - Current
- Assemble and serve meals and snacks to the patients
- Provide customer service to patients in a Behavior Health setting
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Implement and abide by food safety standards
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Adhere to infection control standard for a healthcare organization
- Implement knowledge of special diets, providing proper nutrition to the patient
- Work to implement change that supports process improvement efforts within the department
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Customer Assistant and Acting Manager
LBC Shipping Company
07.2023 - 01.2024
- Maintain and monitor relationship with customers' procedures including freight clearance, documentation, and customer compliance
- Assist with cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required
- Embed a strong Customer Service ethic within the team
- Ensure administrative requirements at the end of calls are carried out
- Provide support and guidance when dealing with complex queries and be the first point of contact for escalated queries
- Provide support and guidance with complaint handling and expressions of dissatisfaction and attempt to seek resolution at first point of contact
- Maintain staff training and competence standards by completing monthly monitoring of agent calls and providing effective coaching/feedback sessions
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Adult Caregiver
Casa De Alegre
11.2022 - 04.2023
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items changed sheets and made bed to keep patients' bedroom clean.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained strong connections within caregiver community to gain continuous knowledge.
City Carrier Assistant
United States Postal Services
11.2022 - 04.2023
- Provide excellent customer service to customers, including greeting them in a friendly manner and responding to inquiries
- Sort mail according to established procedures and regulations
- Load and unload trucks with packages and parcels
- Prepare documents related to delivery of mail
- Maintain records of all transactions
- Ensure that all safety protocols are followed when handling mail and packages
- Assist in training new employees on proper procedures and techniques
- Monitor inventory levels and order supplies as needed
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Orderly Room NCOIC
United States Army
01.2009 - 01.2018
- Serves as the CBRN for Intelligence and Sustainment Company, HHBN, 1AD: responsible for ensuring all CBRN training is conducted as well as the maintenance of CBRN equipment
- Advised the company commander on all CBRN related matters
- Responsible for the health, welfare, morale, individual training and medical readiness of four soldiers and their families
- Company Range Safety NCO
- Manage Personnel Actions Company Level
CYP Assistant
CYS Fort Lewis
01.2007 - 01.2009
- Oversee educational needs of children in the program
- Set up and monitor childcare programs
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Kept children between ages of 1 and 4 yr old safe and secure with vigilant oversight.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Evaluate the success of students
Education
BS - Major in Accounting
Rizal Memorial College
Davao City, Philippines10.1986
Skills
- Crisis handling
- Activity monitoring
- Therapeutic communication
- Behavioral control
- Records management
- Compassionate client care
- Suicide prevention
- Activities of daily living management
- Vital signs monitoring
- Food preparation and handling
- Substance abuse experience
- Dependable and responsible
Timeline
Food Service Worker
DSHS WSH
01.2024 - Current
Customer Assistant and Acting Manager
LBC Shipping Company
07.2023 - 01.2024
Adult Caregiver
Casa De Alegre
11.2022 - 04.2023
City Carrier Assistant
United States Postal Services
11.2022 - 04.2023
Orderly Room NCOIC
United States Army
01.2009 - 01.2018
CYP Assistant
CYS Fort Lewis
01.2007 - 01.2009
BS - Major in Accounting
Rizal Memorial College
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