Summary
Overview
Work History
Education
Skills
Timeline
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YOLANDA MCCAIN

Hoover,AL

Summary

Dynamic leader with a proven track record at EZPAWN, enhancing customer satisfaction and streamlining loan processes. Skilled in customer relationship building and loan processing expertise, I have driven organizational growth and trained teams for peak performance. My approach combines analytical thinking with a commitment to professionalism, significantly impacting store operations and financial success.

Capable team player well-versed in pawn shop operation and regulations. Knowledgeable about many different merchandise markets, conflict resolution strategies and cataloging techniques. Productive, amiable and charming professional offering excellent negotiation skills.

Developed negotiation and appraisal skills in fast-paced retail environment, excelling in customer service and financial transactions. Demonstrates strong ability to manage inventory and ensure high customer satisfaction. Seeking to transition into new field where these transferable skills can add value and drive success.

Highly motivated sales professional dedicated to building loyal clientele through exceptional delivery of customer service. Effective communicator with proven negotiation skills that benefit margins while keeping customers happy.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

14
14
years of professional experience

Work History

CERTIFIED LEAD PAWNBROKER

EZPAWN
02.2018 - Current
  • Streamlined loan processes for faster transactions, resulting in improved customer experience.
  • Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
  • Assessed quality and value of incoming items and offered customers loans.
  • Influenced the successful achievement of store goals through proactive leadership initiatives.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Performed store open and close procedures as part of shift responsibilities.

PAWNBROKER

Quik Pawn Shop
11.2013 - 04.2017
  • Developed strong relationships with customers by offering personalized attention and understanding financial needs.
  • Received and processed payments for loan values and item purchased, recording transactions.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
  • Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
  • Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Assistant Manager

Family Dollar
10.2010 - 01.2013
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Organized and detail-oriented with a strong work ethic.

Education

No Degree - General Studies

SYLACAUGA HIGH
Sylacauga, AL
05-1994

Skills

  • Organizational growth
  • Customer relationship building
  • Employee training and development
  • Merchandising strategies
  • Team leadership experience
  • Professionalism
  • Loan processing expertise
  • Analytical thinking
  • Cash handling experience
  • Attention to detail
  • Store audits

Timeline

CERTIFIED LEAD PAWNBROKER

EZPAWN
02.2018 - Current

PAWNBROKER

Quik Pawn Shop
11.2013 - 04.2017

Assistant Manager

Family Dollar
10.2010 - 01.2013

No Degree - General Studies

SYLACAUGA HIGH
YOLANDA MCCAIN