Yolanda McClain
Clayton,North Carolina
Summary
Dynamic Store Manager with extensive experience at TJX Companies, excelling in strategic planning and team leadership. Proven track record of exceeding sales goals and enhancing customer satisfaction through effective communication and training. Adept at inventory control and merchandising, fostering a positive work environment that drives performance and growth.
Overview
27
27
years of professional experience
Work History
Store Manager TJ Maxx
TJX Companies
08.2016 - Current
- Managed daily operations of $16 Million location, ensure a smooth functioning of the store, overseeing 80+ employees, maintaining a clean, safe environment for customers and employees.
- Exceed Store target goals by building, directing and motivating store team in fast-paced environment through proactive communication and positive feedback.
- Coach Management team in fast-paced environment, increasing sales and customer service satisfaction ratings, consistently exceeding company chain credit card goals and reducing store shrink percentage.
Assistant Store Manager TJ Maxx
TJX Companies
10.2003 - 08.2016
- Managed Store operations of $13 Million location, supervised 90+ employees
- Trained and develop employees for potential future growth opportunities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Ensure high customer satisfaction engagement throughout store environment assisting with achieving customer high satisfaction ratings, sales and credit card goals and reducing Shrink within the store.
- Oversee daily store shipment processing strategy of door to floor operations and prioritizing merchandise to sales floor.
Store Manager
Bebe Stores Inc.
11.2002 - 09.2003
- Managed daily operations of $1 Million location.
- Manage 15-20 employees to achieve daily sales goals
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Plan and implement Merchandise Visual Directives to promote and achieve sales.
- Managed and ensure exceptional customer service and client satisfaction through the enforcement of the "Clientele Development Program" and "Explosive, State-of-the-Art Customer Service".
Store Manger Limited Too
Too Inc.
11.1997 - 08.2002
- Managed daily operations of $1 Million sales volume.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed and validate store performance sales, operations, personnel, merchandising, and special businesses.
- Managed inventory control, cash control, and store opening and closing procedures.
- Communicate high expectations as a team, build strong employee work relationships.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
MBA - Business Administration
Kaplan University
Fort Lauderdale, FL12.2008
Skills
- Store Operations
- Strategic Planning
- Customer service
- Outstanding communication skills
- Store merchandising
- Team building and leadership
- Problem-solving
- Training and mentoring
- Friendly and positive
Timeline
Store Manager TJ Maxx
TJX Companies
08.2016 - Current
Assistant Store Manager TJ Maxx
TJX Companies
10.2003 - 08.2016
Store Manager
Bebe Stores Inc.
11.2002 - 09.2003
Store Manger Limited Too
Too Inc.
11.1997 - 08.2002
MBA - Business Administration
Kaplan University
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