Yolanda McClatchy-Adanandus
Waco,TX
Summary
Experienced in supporting adolescents through behavioral health challenges, employing effective strategies to promote healing and personal development. Strong background in crisis management, service coordination, and fostering teamwork in group settings.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Youth Care Counselor
Methodist Children Home
Waco, TX
04.2012 - 04.2026
- Facilitated understanding of life for adolescents, creating a supportive and nurturing environment that encouraged personal growth.
- Applied Trust-Based Relational Intervention to help children navigate and heal from experiences of abuse, neglect, or trauma.
- Provided emotional support to youth in residential care settings.
- Facilitated group activities to promote social skills and teamwork.
- Monitored individual behavior and reported any concerns to supervisors.
Case Worker
EMSI
Waco, TX
12.2010 - 11.2011
- Managed inbound and outbound calls, retrieving medical records for law firms to facilitate prompt case processing
- Assessed client needs and developed support plans for diverse populations.
- Coordinated resources and services to assist clients in achieving goals.
- Facilitated communication between clients and service providers effectively.
House Supervisor
The Freeman Center
Waco, TX
12.2009 - 07.2010
- Supervised 27 clients in residential environment, ensuring safety and compliance with house rules
- Coordinated client transportation to destinations and group sessions, enhancing program attendance
- Assisted with urinalysis testing and collaborated with counselors to uphold program standards
- Monitored clients during medication administration throughout the shift, ensuring adherence to treatment plans
Customer Service Representative
Convergys
McGregor, TX
01.2009 - 06.2009
- Ensured customer satisfaction on each call by providing thorough and attentive service
- Answered high-volume calls in a call center, resolving customer inquiries efficiently
- Navigated multiple computer systems to troubleshoot and resolve cell phone issues for customers
Psychiatric Nursing Assistant III
Waco Center For Youth
Waco, TX
02.2000 - 05.2008
- Supervised evening shift, ensuring safe and structured environment for adolescents through proactive engagement and support
- Oversaw unit of up to 18 adolescents aged 13 to 17 with psychiatric behaviors, delivering consistent care and fostering therapeutic relationships
- Applied Prevention Management of Aggressive Behavior training to effectively de-escalate situations and enhance overall safety
Education
High school diploma or GED -
Waco High School
Waco, TXSkills
- Urinalysis administration
- Child welfare
- Medication Administration
- Mentoring
- Behavioral Support
- Working with children
- Case Management
- Electronic Medical Records (EMR)
- Crisis Intervention
Personal Information
Driving License: Yes
Certification
- Driver's License
- CPR Certified
Timeline
Youth Care Counselor
Methodist Children Home
04.2012 - 04.2026
Case Worker
EMSI
12.2010 - 11.2011
House Supervisor
The Freeman Center
12.2009 - 07.2010
Customer Service Representative
Convergys
01.2009 - 06.2009
Psychiatric Nursing Assistant III
Waco Center For Youth
02.2000 - 05.2008
High school diploma or GED -
Waco High School