Yolanda MCDERMOTT
El Paso,TX
Summary
An energetic leader promotes 10+ years of industry experience. Ambitious and highly motivated leader surpasses demanding objectives and achieves or exceeds set goals. A self-motivated leader with strong organizational, and customer relation skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Caregiving professional with experience in providing quality care for vulnerable population. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
15
15
years of professional experience
Work History
Care Manager
My Choice Wisconsin
2364 W Washington St West Bend, WI
04.2021 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assessed clients and developed plans to meet needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Arranged transportation and documented details of discharge transition plans.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
Assistant Administrator
Magnolia Hill
03.2020 - 03.2021
- Complete new hire orientation, monthly and yearly training, and compliance-based training as assigned
- Retrain and retain employees by promoting a positive work environment
- Building professional relationships with care teams, doctors, EMS, PD, and many other professionals
- Keep and maintain records for inspections required by the state
- Complete state surveys and develop plan of corrections and apply plan of correction, train staff and present new outcomes to the state
- Managed purchasing, stocking and organizing inventory
- Performed routine clerical tasks by scanning, filing and copying documents
- Calculated hours and submitted payroll to achieve timely distribution of funds for 10-person team.
Regional Manager
Volunteers Of America
06.2019 - 02.2020
- Realigned procedures and daily protocols with changing business demands
- Collaborated with various healthcare providers to facilitate delivery of services
- Reviewed and recorded the progress of patients
- A determined and coordinated appropriate level of care to meet individual patient needs
- Developed appropriate care plans for at-risk individuals and high-risk families
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases
- Educated family members and helped each support clients by improving coping techniques
- Assessed the mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Executed anew training initiatives to improve skills and develop leaders from within
- Managed day-to-day operations, including supervision and assignment delegation for 45-member team.
General Manager
Home Health Managers
08.2018 - 05.2019
- Interviewing, hiring and scheduling employees to cover clients throughout Wisconsin for 24/7 shifts
- Follow specific hiring protocols for identity safety such as running background checks and following HIPAA laws
- Recordkeeping, routing correspondence, drafting letters, manuals, protocols and training material
- Update handbooks and procedures
- Schedule meetings that are time efficient and convenient for everyone
- Prepare reports to analyze data to problem solve personal rotation problems
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Behavior Therapist
Home Behavioral Health Services
06.2018 - 05.2019
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems
- Implemented exercises to enhance client emotional and physical well-being and improve functional skills
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones
- Briefed family members on client condition, furnished community resources and recommended strategies to implement at home to promote consistency
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms
- Engaged in pre-crisis and crisis interventions to facilitate positive outcomes using least restrictive alternative.
Health and Disability Advocate
Acelero Learning Inc
05.2017 - 06.2018
- Maintained a positive, compassionate and respectful environment for individuals to feel safe
- Evaluated home environments of clients in an effort to understand how it shaped overall behavior and thinking
- Assessed needs for each person to ascertain suitable services
- Interacted and worked closely with children, guardians and Case managers to better understand and resolve specific youth life issues
- Identified appropriate community resources and provide referrals for services
- Advocated for victims during difficult situations by handling various tasks, including filing police reports and reporting to children's welfare
- Worked with community resources to engage youth in pro-social activities and help families access services
- Explained available housing, domestic violence, employment, education, and substance abuse treatment resources to clients
- Met with clients to determine the necessary services and make treatment recommendations
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success
- Referred family members to outside support options to assist with coping during times of increased stress
- Entered client data in centralized database and maintained up-to-date case records for all clients.
Medical Records
Texas Tech Family Medicine Clinic
07.2015 - 04.2017
- Processed medical records requests from outside providers according to facility, state and federal law
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Reviewed charts and flagged incomplete or inaccurate information
- Maintained patient confidence by keeping patient records information confidential
- Maintained patient records in compliance with security regulations
- Created new physical and computer-based files
- Compiled electronic patient records covering conditions, treatments and diagnoses
- Identified new methods to optimize medical records management.
Youth Care Worker
Southwest Key
07.2014 - 01.2015
- Assessed the needs of the young population by planning and developing programs in areas such as health, fitness, smoking, drugs, and violence prevention
- Provided supervision to promote staff and client safety
- Organized activities to promote the overall well-being of the youth under my care
- Activities such as arts, sports, community or environmental projects, etc
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
- Assisted youth with obtaining resources such as food, clothing and shelter.
EMT
Southwest Ambulance
10.2012 - 05.2013
- Provided immediate response to 911 calls and hospital to hospital setting
- Treated and assessed patient conditions
- Providing treatment care prior to hospital admission from minor injuries
- Evaluated sudden illness, and casualties arising from road and rail accidents, criminal violence, fires and other incidents always within the scope and protocol of Southwest Ambulance procedures.
EMT
Dominion Ambulance
02.2010 - 09.2012
- Provided quality care to patients in accordance with the philosophy, goals, and objectives of Dominion Ambulance
- Assisted in the treatment, patient care and comfort to provide basic life support and treatment with Texas health department and local protocols
- Assist paramedics with placing the patient on the monitor, setting up IV's and assisting paramedics with special care as directed.
Volunteer Firefighter
Montana Vista Fire Rescue
05.2009 - 01.2011
- Fire suppression, public education, and community service answering phones, providing patient care and dispatch to emergency calls, filling out incident reports, communicating incident reports to mutual aids
- Responding to emergency calls, working in a team with multiple departments at the scene, and managed a high volume workload in an up-tempo and stressful environment
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes
- Administered first aid and conducted emergent response management
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
Crisis Advocate
S.T.A.R.S of el Paso
05.2008 - 12.2009
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns
- Counseled and helped to stabilize consumers and caregivers in crisis situations
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Education
Bachelor of Science - Psychology, Social Work.
University of Phoenix
El Paso, TX01.2016
Associate of Arts - Psychology
El Paso Community College
El Paso, TX01.2010
No Degree - Fire Science
Texas A&M University College Station
College Station, TX12.2009
Skills
- File management
- Document control
- Active Listening and attention to detail
- Planning and Coordination
- Teamwork and Collaboration
- Flexible and Adaptable
- Self-Motivated
- Critical Thinking
Additional Information
Personal references: Available upon request
Timeline
Care Manager
My Choice Wisconsin
04.2021 - 02.2023
Assistant Administrator
Magnolia Hill
03.2020 - 03.2021
Regional Manager
Volunteers Of America
06.2019 - 02.2020
General Manager
Home Health Managers
08.2018 - 05.2019
Behavior Therapist
Home Behavioral Health Services
06.2018 - 05.2019
Health and Disability Advocate
Acelero Learning Inc
05.2017 - 06.2018
Medical Records
Texas Tech Family Medicine Clinic
07.2015 - 04.2017
Youth Care Worker
Southwest Key
07.2014 - 01.2015
EMT
Southwest Ambulance
10.2012 - 05.2013
EMT
Dominion Ambulance
02.2010 - 09.2012
Volunteer Firefighter
Montana Vista Fire Rescue
05.2009 - 01.2011
Crisis Advocate
S.T.A.R.S of el Paso
05.2008 - 12.2009
Bachelor of Science - Psychology, Social Work.
University of Phoenix
Associate of Arts - Psychology
El Paso Community College
No Degree - Fire Science
Texas A&M University College Station