Yolanda McNair

Ambulatory Care Administrative Supervisor 1

UCLA, Department of Ophthalmology

05.1998 - Current

Trained new employees on company policies, procedures, software applications.
Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
Updated reports, managed accounts, and generated reports for company database.
Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
Managed a team of office staff, providing training and support to ensure smooth daily operations.
Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
Developed policies and procedures for office operations, resulting in consistent practices across all teams.
Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
Coordinated schedules and travel arrangements for executives, ensuring timely attendance at meetings and events.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Monitored front areas so that questions could be promptly addressed.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Interceded between employees during arguments and diffused tense situations.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Implemented project management techniques to overcome obstacles and increase team productivity.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Kept high average of performance evaluations.
Improved office operations by automating client correspondence, record tracking and data communications.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Organized spaces, materials and catering support for internal and client-focused meetings.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Summary

Overview

Work History

Ambulatory Care Administrative Supervisor 1

Education

Skills

Accomplishments

Certification

Aspiring Excellence Award, June 2024

Timeline

Ambulatory Care Administrative Supervisor 1

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