Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda McNeail

Calumet City,IL

Summary

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Overview

27
27
years of professional experience

Work History

Patient Service Representative

Advocate Medical Group
South Holland, IL
02.2020 - Current
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Scanned documents into electronic health record system as needed.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained policies, procedures and services to patients.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Obtained proper authorization and identification to release confidential medical records.
  • Registered patients by verifying records to update computer system and patient charts.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Answered incoming calls in a professional manner.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.

Patient Service Representative

Methodist Medical Center
Merrillville, IN
01.2015 - 01.2020
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Scanned documents into electronic health record system as needed.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained policies, procedures and services to patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Obtained proper authorization and identification to release confidential medical records.
  • Registered patients by verifying records to update computer system and patient charts.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Answered patient questions and fielded complaints to resolve issues.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Answered incoming calls in a professional manner.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Provided customer service by answering patient questions and addressing concerns.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.

Patient Service Representative

Metro South Hospital
Blue Island, IL
10.2008 - 10.2014
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Scanned documents into electronic health record system as needed.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Supported emergency department registration during peak times, ensuring rapid patient processing.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Explained policies, procedures and services to patients.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Obtained proper authorization and identification to release confidential medical records.
  • Registered patients by verifying records to update computer system and patient charts.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Answered patient questions and fielded complaints to resolve issues.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Answered incoming calls in a professional manner.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Provided customer service by answering patient questions and addressing concerns.

Unit Clerk

Oak Forest Hospital
Oak Forest, IL
09.1998 - 07.2007
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Performed data entry into an electronic health record system.
  • Handled patient billing inquiries and processed payments, enhancing patient experience.
  • Prepared charts for outpatient and inpatient services.
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
  • Assisted in the preparation of patient charts and medical records.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Organized ordered medical tests, sample collection and patient transportation.
  • Documented vitals and added lab results into patient charts.
  • Prepared discharge summaries following completion of a patient's stay in the facility.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
  • Processed doctor's orders, ensuring timely execution of tests and medication administration.
  • Greeted patients, answered phone calls, and provided general information to visitors.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Assisted with insurance verification and authorization processes to ensure coverage.
  • Provided support to physicians and nursing staff with administrative tasks.
  • Conducted data entry tasks, ensuring the accuracy of patient and administrative information.
  • Communicated with patients with compassion while keeping medical information private.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
  • Verified insurance coverage for incoming patients.
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Ordered office supplies, equipment, and other materials as needed.
  • Maintained confidentiality of patient records in accordance with HIPAA regulations.
  • Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
  • Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Facilitated communication between medical staff, patients, and families, improving service delivery.
  • Reviewed medical records for completeness prior to release or transfer of files.
  • Answered phones to transfer calls or relay messages to patients or staff.

Education

Nursing

South Suburban College of Cook County
South Holland, IL

Elementary Education

Grambling State University
Grambling, LA

Skills

  • Patient registration
  • Insurance verification
  • Electronic health records
  • Appointment scheduling
  • Financial counseling
  • Risk management
  • Customer service
  • Conflict resolution
  • HIPAA compliance
  • Team collaboration
  • Payment processing
  • Excellent communication
  • Scheduling appointments
  • Documentation management
  • Verbal and written communication
  • Data entry
  • Multitasking Abilities
  • Team leadership
  • Problem-solving abilities
  • Financial recordkeeping

Timeline

Patient Service Representative

Advocate Medical Group
02.2020 - Current

Patient Service Representative

Methodist Medical Center
01.2015 - 01.2020

Patient Service Representative

Metro South Hospital
10.2008 - 10.2014

Unit Clerk

Oak Forest Hospital
09.1998 - 07.2007

Nursing

South Suburban College of Cook County

Elementary Education

Grambling State University

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Yolanda McNeail