Sports
Years of professional experience customer service/cash handling
Yolanda McQueen
Banking Services and Cash Handling
Oklahoma City,OK
Overview
32
32
2
2
years of post-secondary education
Work History
Sales
7 Eleven
Moore, OK
05.2024 - Current
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier/Sales
7 Eleven
Oklahoma city, Oklahoma
11.2019 - 12.2023
- Welcomed customers
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Patient Ambassador
Express Personel/OU Children's Hospital
Oklahoma City, OK
11.2018 - 01.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity while tackling tasks.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Member Service Officer
Tinker Federal Credit Union
Oklahoma City, OK
04.2012 - 11.2016
- Maintained customer records by updating account information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Customer Service
Frontier State Bank
08.1995 - 04.2012
- S I-35 Service Rd
- OKC Ok 405 672-7831, - Greet customers; Generate daily morning business reports from previous business day; answer telephone; assist customers with questions; print statements and temporary checks; process tellers daily transactions(general ledger tickets); Meet deadlines for daily reports
- Receptionist - Primary responsibility was to greet customers and answer multiline telephone system; route calls to proper destination and take messages; assist with opening new accounts and Certificates of Deposit; explain Federal
- Regulations for the new account and Bank policy; sort and distribute mail; mail out new accounts department paperwork; maintain safe deposit box records and payments; assist Customer Service Department
- Drive Thru Teller - cash checks; withdrawals; change orders
- Commercial Lobby Teller - Balance cash drawer; business deposits; change orders; withdrawals and cash checks
- Money orders and cashier checks
- Post night drop.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
Member Service Representative/Teller
Tinker Federal Credit
04.1992 - 04.1995
- Balance cash drawer; Issue Cashier Checks and Money orders; Deposits and loan payments; post night drop
- Imaging Department - Retrieve documents requested by members using microfiche and computer disk.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Ordered and organized supplies for the branch. This was a rotating duty with other coworkers, I was assigned permanently to the position.
Education
High School Diploma -
Northwest Classen High School
Oklahoma City, OK 09.1979 - 05.1980
Associate of Applied Science -
Jr College
09.1986 - 05.1988
Skills
Product restocking
- Returns processing
- ID Verification
- Customer Service
- Drawer balancing
- Cash Handling
- Customer Assistance
- POS Systems
- Cash Register Operation
- Payment Processing
- Money Handling
- Product Knowledge
- Customer service excellence
- Written and verbal communication
- Cleaning and sanitizing
- Records Maintenance
- Regulatory Compliance
- Issue Resolution
- Currency counting
- Cash Management
- Liquor Law Compliance
- Inventory Control
- Merchandise Restocking
- Point of Sale proficiency
- Time management skills
- Customer Relations
- Loyalty Program Promotion
- Payment posting
- Organizational abilities
- Refunds and exchanges
- POS system operations
- Product restocking
- Account updating
- Multi-line phone talent
- Active Listening
- Product and service solutions
- Service Upselling
- Store maintenance
- Customer Education
- Professional telephone demeanor
- Money handling abilities
- Multi-line telephone operation
- Mail handling
- Mail distribution
- Service standard compliance
- Product Education
- Paperwork Processing
- Critical Thinking
- Product Promotion
- Data Entry
- Problem-solving abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany Culture401k matchWork from home optionCareer advancementPaid time offFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveSummary
Friendly and reliable cahier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Interests
Neighborhood Gardening
Timeline
Sales
7 Eleven
05.2024 - Current
Cashier/Sales
7 Eleven
11.2019 - 12.2023
Patient Ambassador
Express Personel/OU Children's Hospital
11.2018 - 01.2019
Member Service Officer
Tinker Federal Credit Union
04.2012 - 11.2016
Customer Service
Frontier State Bank
08.1995 - 04.2012
Member Service Representative/Teller
Tinker Federal Credit
04.1992 - 04.1995
Associate of Applied Science -
Jr College
09.1986 - 05.1988
High School Diploma -
Northwest Classen High School
09.1979 - 05.1980
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