YOLANDA MEDINA

• Created safe, supportive, therapeutic environment for youth ages 7 to 20.
• Facilitate youth’s completion of all daily activities.
• Intake procedure and service plans completed on new youths.
• Plan meals according to USDA Standards and teach youth as part of their independent living skills.
• Network and partner with educational, counseling, and community agencies.
• Collaborated with local agencies to streamline resource sharing and service delivery.
• Facilitated group sessions and provided one-on-one support.
• Applied crisis intervention methods to de-escalate potentially dangerous scenarios
• Maintained documentation and records of training activities and group events for review by Youth Shelter Manager
• Observed individual behaviors and suspect actions, and reported issues to supervisory staff

• Customer service representative determining eligibility for public assistance.
• Examined and processed Low Income Home Energy Assistance Program (LIHEAP), Supplemental Nutrition Assistance Program (SNAP).
• Correspondence via explanatory letters, technical reports, telephone calls and emails.
• Provided exceptional customer service by addressing inquiries and resolving issues effectively.

• Responsible to ensure patient safety, provide a therapeutic environment and assist with patient’s treatment plans.
• Transported patients as needed to their employment, medical and court appointments.
• The Lincoln Regional Center is a Joint Commission accredited state psychiatric facility.
• Trained in MANDT, Crisis Intervention, CPR and Medication Aide.
• Documented patient interactions in the inpatient sex offender program and forensic unit.

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• Implemented safety protocols to ensure secure environments for patients and staff.

• Audit Unemployment Insurance claims that were randomly selected for the purpose of possible fraud and/or accuracy.
• Audit confidential employer records to include wages, social security numbers, reason for separations and medical and monies paid to claimant's by employers.
• Review the accuracy of separation determinations as determined by Unemployment Insurance Nebraska Statutes.
• Data validation of selection process and findings.
• Quarterly employee wages to ensure the employer is being charged correctly and to ensure the claimant received the correct payment for UI benefits.
• Assure that Nebraska Department of Labor Unemployment Insurance laws are administered correctly and if not make adjudicate to correct the errors found.
• Investigated fraudulent claims and set up overpayments as either fraud or non-fraud.
• Provide legal department with information on facts of the investigation with either fraud or non- fraud recovery of UI funds.
• Interview unemployment insurance claimants either in person or by telephone.
• Write concise summaries of findings and report any errors for data validation for the United States Department of Labor.
• Adjudicate separations and determine if any disqualification was merited.
• Interpret for Spanish only speaking claimant as needed.
• Evaluated unemployment claims to determine eligibility based on state guidelines and regulations.
• Promoted to Unemployment Insurance Adjudicator and determined eligibility or denial of UI benefits.

• Coordinated the first State of Nebraska Interpreter Program for the Nebraska Department of Correctional Services (NDCS).
• Supervised Spanish Interpreters and coordinated their activities.
• Spanish interpreter
• Developed and maintained testing materials for test Spanish proficiency
• Wrote Operational and Administration regulation pertinent to the Interpreter Program
• Coordinated scheduling of interpretation services, optimizing resource allocation.

• Evaluated and classified adult male inmates for NDCS and recommended appropriate institutional placement and custody level.
• Completed 90-day evaluations to county judges on sentencing and probation recommendations.
• Translated materials from English/Spanish and Spanish/English as needed.
• Assisted immigration and Naturalization agents with the identification and processing of foreign nationals and establish tracking system for NDCS.
• Audited and maintained American Correctional Association (ACA) Accreditation Standards.
• Report writing and development of Initial Classification Reports for adult male inmates.
• Completed protective custody investigation.
• Intake and placement of inmates at receiving center.
• Developed individualized case plans to address rehabilitation goals and support reintegration.

• Supervised adult male inmates in Maximum Security institution.
• Report writing to include incident reports, disciplinary reports.
• Due process, collection and chain of evidence, conducted searches and pat downs.
• Reclassified inmate’s custody promotion and demotions, institutional and educational programs.
• Transported inmates on medical and court travel orders.