Yolanda Mejia
Waukegan,IL
Summary
Results-driven professional with a proven track record of managing diverse client relationships and effectively resolving conflicts. Demonstrated history of exceeding sales targets and enhancing customer satisfaction through tailored solutions. Recognized as an expert salesperson and team leader, adept at fostering collaboration to achieve common goals. Committed to leveraging skills for continued growth in client engagement and team development.
Overview
12
12
years of professional experience
Work History
Account Manager
Texas Global Consulting
San Antonio, TX
09.2023 - 03.2024
- Ensured client contentment through effective relationship management.
- Effectively managed concerns related to product and service information.
- Resolved customer complaints in a timely manner.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Recruited, hired and trained new hires to optimize profitability.
- Provided alternative solutions to issues, de-escalating customer interactions.
- Took part in strategic discussions to formulate innovative development ideas.
Receiving Lead
Diamond Fulfillment Solutions
Waukegan, IL
09.2022 - 09.2023
- Responsible for overseeing all shipping and receiving activities to ensure accuracy, completeness and condition of shipments
- Lead and direct shipping team to ensure customer orders are delivered in a timely and cost-effective manner
- Lead and direct the receiving team to ensure orders are received
- If there is any discrepancy let the AM know to inform the client
- Coordinates shift scheduling and staff balancing to meet business requirements
- Establish open lines of communication with Logistics, Production, and Commodities to ensure the availability of products to fill orders
- Responsible for training new employees and motivating current employees
- Establish mid and long-term process improvement plans
- Reviewed and processed customer returns in accordance with company policies.
- Monitored and updated return status information in the company's database system.
- Identified potential issues related to customer returns and escalated them to appropriate parties for resolution.
- Performed quality checks on all returned items prior to restocking shelves.
Production Support
Visual Pak through All Staff
Waukegan, IL
10.2019 - 09.2022
- Developed and managed project plans while providing status updates to management
- Explored new technologies and tools for productivity, security, and quality assurance purposes
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Exceeded customer satisfaction by finding creative solutions to problems
Assistant Manager
Tom & Eddies
Vernon Hills, IL
04.2012 - 08.2018
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Completed inventory audits to identify losses and project demand
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Recruited and hired qualified candidates to fill open positions
- Worked closely with customers to understand needs and resolve diverse issues
- Worked closely with store manager to maintain day-to-day operations
Server
Tom & Eddies
Deerfield, IL
01.2012 - 04.2012
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Trained new employees on restaurant procedures and plating techniques
- Provided exceptional service to high volume of daily customers
- Resolved customer concerns with friendly and knowledgeable service
Education
High School Diploma -
North Chicago Highschool
North Chicago, IL05.2013
Skills
- Leadership Development
- Negotiation Skills
- Consistently Dependable
- Dedicated Work Attitude
- Effective Team Contributor
- Strategic Assessment
- Relationship Management
- Bilingual Communication Skills
- Efficient Learner
- Identifying Upsell Opportunities
- Performance Tracking
- Account Relationship Building
Timeline
Account Manager
Texas Global Consulting
09.2023 - 03.2024
Receiving Lead
Diamond Fulfillment Solutions
09.2022 - 09.2023
Production Support
Visual Pak through All Staff
10.2019 - 09.2022
Assistant Manager
Tom & Eddies
04.2012 - 08.2018
Server
Tom & Eddies
01.2012 - 04.2012
High School Diploma -
North Chicago Highschool
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