Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Yolanda Melendez

Palos Hills,IL

Summary

Licensed Esthetician

Experience includes skin care facials, waxing, peels, acne treatments and body detoxing.

Friendly and reliable Certified Esthetician with advanced training in chemical peels, waxing and facials. Desiring a role in a day or medical spa. Client-focused with a distinguished understanding of skin health. Dedicated to correct diagnostics and accurate recordkeeping. Successful in skin analysis and designing specific and individualized regimens for patient care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Esthetician

Self-employed
Palos Hills, Illinois
10.2022 - Current
  • Performed special anti-oxidant, acne, and facial services.
  • Advised clients on proper home-care regimens.
  • Explained benefits of skin care products to clients.
  • Informed guests of appropriate products available to increase retail sales.
  • Discussed procedures and treatment options with clients.
  • Cleansed, exfoliated and moisturized customer skin.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Welcomed clients arriving for appointments.
  • Gained knowledge of facial massage techniques and skin care product ingredients.

Customer Service Representative

The Royal Group
Chicago, IL
12.2014 - Current
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Updated account information to maintain customer records.
  • Cross-trained and backed up other customer service managers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Manage over 50 customer per day.

Education

Esthetician - Cosmetology Education

Tricoci University of Beauty Culture LLC
Bridgeview, IL
06.2022

Associate of Arts - Psychology

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
06.2013

Skills

  • Hair Removal
  • Detox Body Wraps
  • Maintaining Clean Work Areas
  • Skincare Services
  • Room Sterilization
  • Eyebrow Shaping
  • Facial Massages
  • Clean Equipment
  • Chemical Facial Peels
  • Bilingual English/Spanish
  • Customer Massage
  • Esthetics
  • Apply Products
  • Client Intakes
  • Spa Retail Sales
  • Chemical Peel Application
  • Sanitization
  • Facial Masks
  • Spa Treatment Services Expertise
  • Skin Rejuvenation

Certification

  • Licensed Esthetician - June 2022

Timeline

Esthetician

Self-employed
10.2022 - Current

Customer Service Representative

The Royal Group
12.2014 - Current

Esthetician - Cosmetology Education

Tricoci University of Beauty Culture LLC

Associate of Arts - Psychology

City Colleges of Chicago - Wilbur Wright College
Yolanda Melendez