YOLANDA M. HERNANDEZ
Pearsall
Summary
Dedicated and compassionate professional with over 20 years of experience in customer service, administrative support, and caregiving. Skilled in providing exceptional customer service, maintaining accurate records, coordinating schedules, and supporting individuals with daily living activities. Strong communication, organizational, and problem-solving abilities with a commitment to professionalism, confidentiality, and quality service.
Overview
26
26
years of professional experience
Work History
Caregiver
Outreach Health
Pearsall, TX
09.2021 - Current
- Assist clients with activities of daily living, including bathing, dressing, grooming, and personal hygiene.
- Schedule and transport clients to medical appointments while documenting important health information.
- Support prescribed physical therapy exercises and mobility assistance.
- Prepare nutritious meals and assist with feeding when needed.
- Perform light housekeeping, laundry, and household organization.
- Run errands, grocery shop, and pick up prescriptions.
- Provide companionship to improve emotional well-being and reduce isolation.
- Communicate with family members and healthcare providers regarding client care.
- Recognize changes in client health and respond appropriately during emergencies.
Migrant Clerk Secretary
Pearsall, TX
03.2015 - 09.2021
- Maintained confidential student records and updated information in the NGS database.
- Ensured records were accurate and completed within required deadlines.
- Organized and retrieved requested documentation.
- Scanned, filed, and distributed office correspondence.
- Assisted staff with special projects and administrative support.
- Managed incoming messages and general office duties while maintaining confidentiality.
Customer Service Representative
Time Warner Cable
Pearsall, TX
03.2000 - 08.2013
- Assisted customers with billing questions, payments, and account services.
- Processed customer payments and explained available payment options.
- Identified customer needs and recommended products and services.
- Resolved customer complaints with professionalism and empathy.
- Escalated complex issues to supervisors when necessary.
- Maintained accurate documentation of customer interactions.
- Consistently delivered excellent service in a high-volume call center environment.
Education
High School Diploma -
Pearsall High School
Pearsall, Texas05-1981
Skills
- Customer Service & Client Relations
- Administrative & Clerical Support
- Data Entry & Record Management
- Calendar & Appointment Scheduling
- Call Center Operations
- Inbound & Outbound Calls
- Payment Processing
- Office Equipment Operation
- Microsoft Office
- Problem Solving
- Team Collaboration
- Quality Assurance
- Shipping & Receiving
- Inventory & Store Support
- Retail Sales
- Caregiving & Personal Assistance
- Meal Preparation & Light Housekeeping
- Transportation & Errand Assistance
- Care Coordination
Strengths
- Dependable and trustworthy
- Excellent communication skills
- Compassionate caregiver
- Strong organizational abilities
- Detail-oriented
- Fast learner
- Professional and positive attitude
Timeline
Caregiver
Outreach Health
09.2021 - Current
Migrant Clerk Secretary
03.2015 - 09.2021
Customer Service Representative
Time Warner Cable
03.2000 - 08.2013
High School Diploma -
Pearsall High School