Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Minabowan

Las Vegas,NV

Summary

With a proven track record as a Customer Service Specialist I excel in customer focus and complaint handling, ensuring high satisfaction rates. My expertise in account management and ability to adapt swiftly to challenges have significantly enhanced event execution and customer service outcomes, showcasing my commitment to excellence and teamwork.

Overview

20
20
years of professional experience

Work History

Customer Service Coordinator

American Airlines
08.2022 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order of passengers by assisting with their flights , providing information of flight times , delays and cancellations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high volume of flights with exceptional professionalism, ensuring minimal wait times for customers while are in lines

Guest Service Coordinator

Allegiant Stadium
05.2022 - Current
  • Gave information about area attractions and provided directions.
  • Booked appointments, accepted payments and answered guest questions.
  • Trained junior team members in customer service strategies and property policies.
  • Confirmed arrival and departure times for guests.

Casino Customer Specialist

Bally's Casino/Hotel
03.2005 - 04.2010
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

Customer Care Representative

Allegiant Airlines
04.2012 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Special Event Coordinator/ Admin

Zephyr Partners
09.2010 - 04.2012
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

Education

High School Diploma - Excel Courses

Mt Miguel HS
Spring Valley, CA

Bachelor Of Business Administration And Management - Business Administration And Management

University of Phoenix
Las Vegas, NV
07.2016

Skills

  • Client Account Management
  • Process Documentation
  • Customer Complaint Resolution
  • Client Engagement Expertise
  • Clerical support
  • Product or service support
  • Call flow maximization
  • Payment processing
  • CRM software
  • Performance monitoring
  • Customer service excellence
  • Documentation
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Administrative support
  • Quality assurance controls
  • Decision-making
  • Excellent time management skills
  • Handling escalations

Timeline

Customer Service Coordinator

American Airlines
08.2022 - Current

Guest Service Coordinator

Allegiant Stadium
05.2022 - Current

Customer Care Representative

Allegiant Airlines
04.2012 - 08.2022

Special Event Coordinator/ Admin

Zephyr Partners
09.2010 - 04.2012

Casino Customer Specialist

Bally's Casino/Hotel
03.2005 - 04.2010

High School Diploma - Excel Courses

Mt Miguel HS

Bachelor Of Business Administration And Management - Business Administration And Management

University of Phoenix

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Yolanda Minabowan