Yolanda Miranda
Jersey City,NJ
Summary
More than 10 years of successful experience in administrative service and support in data, evaluating agency programs and services. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
29
29
years of professional experience
Work History
Program Coordinator
Jersey City Youth Program
Jersey City
01.2018 - 01.2020
- Assist Program Director or Program Coordinator with the development of program goals and activities for youth.
- Create a nurturing and supportive environment for the youth.
Assist the Director
Jersey City Youth Counsel
Jersey City
01.2017 - 01.2019
- Supervises and assists all staff involved in timekeeping, payroll, and benefits administration.
- Certified payroll on a bi-weekly basis generate and analyze reports detailing clerk employees’ available benefit time and other payroll-related records to ensure employee timecards are accurate and complete.
- Obtain and maintain current information regarding county employee benefit plans, employee assistance plans, and wellness plans.
- Facilitate new employee onboarding, which will primarily consist of benefits orientation, the preparation and collection of all new-hire forms, and the processing of all benefit-related forms by the requisite in enrollment periods.
- A youth worker is responsible for planning, organizing, and overseeing various community programs that are designed to redress inequalities and facilitate the social, personal, and emotional development of young people in monitoring.
Representative
City of Jersey City
Jersey City
01.2013 - 01.2018
- Received complaints from residents of Jersey City.
- Create a file of their complaints, evaluate the situation, call the proper agencies to solve their problems.
- Call residents to give them updates on their complaints until it gets resolved.
- I handle the daily attendance, vacation, sick forward to payroll.
- Speaks to private, civic, government, fraternal, and religious organizations to promote peaceful neighborhoods and schools integration as it relates to the community.
- Prepares newspaper releases and prepares copies for journals and implements a community relations program to promote understanding between the government and the agency.
Clerk
Meadowland Hospital
01.2010 - 01.2013
- Medical data entry focuses on creating medical records based on specimens or patient data.
- Medical coding to describe patients and their situation, submitting billing requests to insurance companies.
- Temp
Manager
Nicco Construction
01.2008 - 01.2013
- Office managers primarily handle administrative tasks rather than coordinating activities on the construction site.
- My responsibilities typically include processing invoices, managing office supplies, recruiting employees, and maintaining databases and expense records.
Clerk
Jersey City Parking Auth.
Jersey City
01.2004 - 01.2009
- Parking Authority Permit Clerk, handling a variety of tasks related to parking permits and regulations.
- Process applications for residential, visitor, and temporary parking permits.
- Maintain accurate records of issued permits and payments.
Clerk
Law Office
01.1991 - 01.1993
- File and process paperwork for clients, mail, and call reminders of their scheduled appointments with the lawyer.
- Handle all various paperwork and often keep accounts or other details, answer the phone, file papers, and organize computer records.
Education
Associate of Arts - Business
University of Phoenix
Arizona City, AZ01.2018
Ferris High School
01.1980
Skills
- Ability to train motivate, and supervise customer service
- Working knowledge using Microsoft Windows Word & Excel
- Payroll administration
- Employee onboarding
- Community outreach
- Conflict resolution
- Time management
- Report writing
- Team leadership
- Data analysis
- Task delegation
- Program management
- Decision-making
- Business strategy
- Project coordination
- Industry knowledge
Volunteer Experience
Office manager for Nidia Lopez’s election campaign., Committee person for District 14., Trustee for the Washington Park Association.
Languages
English
Native language
Spanish
Professional
A1
English
Professional
A1
Timeline
Program Coordinator
Jersey City Youth Program
01.2018 - 01.2020
Assist the Director
Jersey City Youth Counsel
01.2017 - 01.2019
Representative
City of Jersey City
01.2013 - 01.2018
Clerk
Meadowland Hospital
01.2010 - 01.2013
Manager
Nicco Construction
01.2008 - 01.2013
Clerk
Jersey City Parking Auth.
01.2004 - 01.2009
Clerk
Law Office
01.1991 - 01.1993
Associate of Arts - Business
University of Phoenix
Ferris High School
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