Yolanda Mitchell
Denham Springs,LA
Summary
Dynamic banking professional with extensive experience at b1Bank, excelling in customer service and regulatory compliance. Proven track record in fraud detection and account management, enhancing client satisfaction and operational efficiency. Adept at transaction processing and audit procedures, fostering a culture of excellence and accountability within teams.
Overview
11
11
years of professional experience
Work History
Universal Banker
b1Bank
Baton Rouge, LA
07.2024 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions, withdrawals, loan payments and other financial transactions
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Conducted regular reviews of client accounts to ensure compliance with regulatory requirements and identify potential risks or issues.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Researched account discrepancies or errors identified during audits or reviews.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
CMS Supervisor
Loomis Armored
Baton Rouge, LA
05.2014 - 07.2024
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 15 employees in daily operations.
- Trained new employees on company policies and procedures.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
Associate of Science - Accounting
Post University
Waterbury, CT12-2023
Skills
- Customer service
- Regulatory compliance
- Fraud detection
- Account management
- Transaction processing
- Financial products
- Audit procedures
- Cash management
Timeline
Universal Banker
b1Bank
07.2024 - Current
CMS Supervisor
Loomis Armored
05.2014 - 07.2024
Associate of Science - Accounting
Post University
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