YOLANDA MITCHELL
Summary
Results-driven leader with a background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, collaboration, and delivering measurable outcomes in dynamic environments. Possesses strong communication and problem-solving abilities, with a focus on fostering productive and positive team culture.
Overview
22
22
years of professional experience
Work History
Director of Property Manager
Security Properties
06.2019 - 02.2025
- Assessed workforce requirements across each project, reinforced compliance with LIHTC-HOTMA, and HUD programs increasing operational efficiency by 42%.
- Pioneered a new resident portal and reporting system, increasing accuracy and efficiency by 98%.
- Conferred with Colorado Housing Foundation Authorities (CHFA) and other legal authorities to ensure practices, resulting in 100% compliance with state and federal regulations.
- Regularly inspected properties, responded to resident complaints, oversaw maintenance, safety protocols, administration, and operational guidelines.
Regional Property Manager
FPI Residential
01.2012 - 05.2019
- Conducted file audits to review occupancy requirements, special rules, policies, and procedures, maintained 96% compliance.
- Demonstrated proficiency with accounting processes and implemented a comprehensive workflow that reduced errors by 25%.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
Senior Property Manager
Greystar Real Estate
10.2011 - 01.2012
- Oversaw lease-up activities, planning and development, financial performance, financial budgets, and action plans.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income by 56%.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
Underwriting Assistant
Sun Trust Mortgage
09.2009 - 10.2011
- Originated new loans, preservations, lines of credit, and various permanent loan executions, encompassed Fannie Mae, Freddie Mac, FHA and HUD.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
Property Manager
Omni Property Management
01.2004 - 06.2009
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Assistant Manager
Omni Property Management
01.2003 - 01.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Arts - Business Management
Colorado State University Global
Denver, CO05-2009
Skills
- Effective strategy development
- Financial forecasting
- Strategic quarterly projections
- Market analysis expertise
- Real estate management
- Professional development
- Tax Credits/Section 8/Public Housing
- Skilled in Yardi software, Real Page OneSite
Timeline
Director of Property Manager
Security Properties
06.2019 - 02.2025
Regional Property Manager
FPI Residential
01.2012 - 05.2019
Senior Property Manager
Greystar Real Estate
10.2011 - 01.2012
Underwriting Assistant
Sun Trust Mortgage
09.2009 - 10.2011
Property Manager
Omni Property Management
01.2004 - 06.2009
Assistant Manager
Omni Property Management
01.2003 - 01.2004
Bachelor of Arts - Business Management
Colorado State University Global
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