YOLANDA MONDRAGON
Baytown,TX
Summary
Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
Work History
Care Management Nurse RN
Community Health Choice
2023.03 - 2024.01
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Developed individualized care plans tailored to diverse patient populations with varied medical conditions.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Assessed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Regional Nurse Manager
LEGACY COMMUNITY HEALTH
2022.01 - 2023.03
- Helped develop a tool and perform routine chart reviews of nurses to validate appropriate documentation/practice, along with providing feedback and education for improvement as needed
- Upheld high standards for quality assurance by closely monitoring clinical indicators and implementing corrective actions when needed.
- Along with site leadership, recruited, hired and trained medical staff, providing ongoing staff development, training, education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Improved patient care by implementing evidence-based nursing practices and standardizing protocols across the region.
- Developed strong relationships with multiple clinics' site leadership, providers, facilitating efficient patient referrals and coordination of care.
RN Clinic Nurse
LEGACY COMMUNITY HEALTH
2020.06 - 2022.01
- Act as a resource within the clinic to other staff members in regard to patient care and education, including but not limited to diabetes, hypertension, and STI treatment
- Manage immunization schedule and administer immunizations outside of a doctor's visit based on CDC recommendations and company’s SDO policy
- Ensure all medical equipment is functional for the efficient completion of patient care
- Actively assess for barriers to treatment goal and assist patients with establishing goals for self-management when deemed necessary by provider
- Support and provide input on assessment and implementation of clinical policies and procedure.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
Nurse Manager
LEGACY COMMUNITY HEALH
2019.03 - 2020.06
- Directed and supervised licensed and non-licensed in the provision of patient care
- Assisted with performing NST for high risk OB patients
- Provided feedback to site leadership and DON to support ongoing process improvement
- Responsible for overall staffing and outcomes of designated clinical departments
- Responsible for hiring, performance reviews, and performance management of all clinical staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for medical staff to share ideas and concerns.
- Fostered improvement in staff development, personnel training, and standards of patient care
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
Charge Nurse
LEGACY COMMUNITY HEALTH SERVICES
2016.01 - 2019.03
- Worked alongside with patient navigator and case managers to coordinate and facilitate care for HIV+ patients
- Ensured timely investigation and resolution of patient issues and complaints.
- Mentored and supervised medical assistants, fostering a supportive and professional work environment.
- Reduced medication errors by establishing stringent medication administration procedures.
- Facilitated ongoing education for medical assistants through in-service training sessions and workshops on relevant topics.
Clinic Nurse
LEGACY COMMUNITY HEALTH SERVICES
2014.10 - 2016.01
- Consulted with providers as needed to assist in daily patient care activities such as assessments, medication and immunization administration, and basic wound care
- Ensured appropriate review, evaluation and follow-up for lab results as directed by provider
- Assisted with medical emergencies in the office and demonstrates ability to respond quickly and act accordingly based on patient circumstances.
- Collaborated with interdisciplinary teams for comprehensive patient care, ensuring optimal health outcomes.
KIPP Care Clinic Coordinator
LEGACY COMMUNITY HEALTH SERVICES
2013.09 - 2014.10
- Collaborate with provider to provide professional and friendly medical care to school-age patients
- Provide courteous service to parents and students including answering questions, reminder calls, and accepting payments for services rendered
- Perform front office tasks including scheduling, billing, and inputting patients’ information into EHR system customer
- Overall maintenance of clinical operations including coordinate with school staff over protocols, maintain compliance for VFC, assess inventory, and work as a team with provider on other tasks to assure fast and efficient service for patients and their family.
Education
Bachelor of Science, Nursing -
Lamar University
Nurse Refresher Program (2013) -
Professional Healthcare Education Service
Skills
- Licensed Registered Nurse
- Basic Life Support of Healthcare Providers
- Patient Assessments
- Spanish Fluency
- Nursing Staff Leadership
- Health Promotion
- Diabetes Management
- Community Health
- Infection Control
- Clinical Documentation
- Patient Education
- Care Plan Implementation
Affiliations
- American Academy of Ambulatory Care Nursing
- American Diabetes Association
Personal Information
Title: REGISTERED NURSE
Languages
Spanish
Professional Working
Timeline
Care Management Nurse RN
Community Health Choice
2023.03 - 2024.01
Regional Nurse Manager
LEGACY COMMUNITY HEALTH
2022.01 - 2023.03
RN Clinic Nurse
LEGACY COMMUNITY HEALTH
2020.06 - 2022.01
Nurse Manager
LEGACY COMMUNITY HEALH
2019.03 - 2020.06
Charge Nurse
LEGACY COMMUNITY HEALTH SERVICES
2016.01 - 2019.03
Clinic Nurse
LEGACY COMMUNITY HEALTH SERVICES
2014.10 - 2016.01
KIPP Care Clinic Coordinator
LEGACY COMMUNITY HEALTH SERVICES
2013.09 - 2014.10
Bachelor of Science, Nursing -
Lamar University
Nurse Refresher Program (2013) -
Professional Healthcare Education Service
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