Yolanda Moore

Program Coordinator for Hines & Loyola University Medical Center. Responsible for recruitment processing for all incoming Fellows, Residents students.

Input computer access for new employees. process eligibility & suitability application. Responsible for overseeing that the VA Application is filled out completely, signed & dated. Making sure all required documents are attached, including citizenship. if not, sending reply with appropriate correspondence of pending issues, along with a time frame for return. once complete those packet will be sent to HR for processing & swearing in. ability to access & process the HPT's application on Loyola's onboarding website "New Innovations" Partner with program management on recommendations, process improvements and corrective action plans. Kept records organized and current with daily attention to updates and maintenance needs. Facilitate communication between team members, project directors and staff. Uncovered issues to determine solutions and assisted employees in a timely manner Oversee clerical needs of the medical service and other day-to-day activities, while short staffed.

I am also the ADPAC for the service, in charge of entering the employee or HPT information to grant access to work at the VA.

Responsible for troubleshooting any computer issues staff may have and not limited to all other office related duties.

I am the Primary Timekeeper, i also have the ability to run reports.

I am the PIV sponsor, inputting information into the database to grant a PIV issuance. I am the TMS ADministrator, i reports to oversee that everyone is compliant in their TMS Task

MSL Lead Timekeeper and POC for change of tour and Performing Audits, Assist with Performance Appraisals and Proficiencies Monitor and track all Protected Peer Reviews and Controlled Correspondence for Chief of medicine TMS Administrator and PIV Sponsor Resident Coordinator POC for On-Boarding Residents, ensure all applications are received with complete documents and credentials along with Fingerprint certification before sending all applications to our ADPAC. Responsible for clearing residents to ensure they have completed the steps to close out all patient files and notes with MR and privacy office. POC for all incoming credentialing Notifications Attend MSL monthly meeting with Associate Chiefs and Staff taking Minutes General office duties assisting Providers with lab coats/OIT tickets for pagers, computer issues or WO’s for office repairs. Assist Program specialist in data management, gathering information and updating spreadsheets

Duties, Accomplishments and Related Skills:

Support Unit in all clerical capacity fax, copy and general clerical duties to the medical staff maintain effective and efficient communication skills with the patients as well as professional administrative support to the medical team.

Responsible for updating provider information in our clinic directory obtain pertinent information from patients for enrollment eligibility purposes facilitate communication between the patients regarding entry of physician orders and consults requests.

coordinate the flow of the clinic and maintain individual problem solving skills update all demographic information and insurance verification upon patient arrival. performing scheduling functions, cancel/rescheduling/ handling transportation calls assist in training and educating new employees to the Mental Health Clinic computer systems include: (vista) Veterans Information Systems and

Technology Architecture (CPRS) Computerized Patient Records System (HIPAA) Health Insurance

Portability Accountability Act.

Experienced in the accurate flow of patient care and the revenue process of the VA rotate throughout the MHC clinic achieving dual job assignments.

Experience in the Employee Health Clinic assisting in filling out proper forms for care, input information in chart for provider, while also maintaining employee confidentiality

In charge of records incoming and outgoing transferring to another facility

Calling new employees to set up physicals

• Check in/outpatients
• Update demographics/Insurance/scan documents to patient medical file
• Collect co-payment, document in patient account
• Pull charts for physician, input radiology request,
• Document physician orders flexible hours of availability ensure patient get the best possible care from their office visit request and return all medical files back to original filing area

• High Risk Area: Upon arrival of EMS, CPD, CFD document vehicle number and time
• Register patient in system, create new chart and ensure all forms are included
• Retrieve all previous hospital records for admission contact all departments for admission: blood bank, radiology, and any specialty service
• Managed the reception area, monitor all entry doors, including greeting visitors and documentingproper identification for security reasons
• Responding to high volume phone system and distributing calls to proper area
• In-person requests for information
• Maintain electronic filingsystems and completion of all HIPAA forms complete all admissions documents and input into data systems multi -level computer software to filter through for input of records flexible at completing dual job assignments on other medical Units
• Advanced experience working with inmates
• Maintain logbooks to consist of patient locations at all times
• Experienced at copying records for transfer or discharge order purposes

• Coordinated all department functions for team of 9 employees
• Increased office organization by developing more efficient filing system and customer database protocols
• Promoted to Lead Records Clerk after 3 months of employment
• In charge of all incoming subpoenas for records experienced in medical filing/ scanning records
• Assisted physicians in completing and signing notes in charts