Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Yolanda Moore Patton

Birmingham,AL

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Caregiver

Lipford Home Care
08.2021 - Current
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Kitchen Manger

Fellowship House Birmingham
03.2014 - 05.2017
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.

Customer Service Representative

Tmoblie
02.2010 - 03.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

High School Diploma -

Hayes High School
Birmingham, AL
05.1983

Skills

  • Patient and Caregiver Education
  • Diet and Nutrition
  • Convalescence Support
  • Heavy Lifting
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Inbound and Outbound Calling
  • Customer Service and Assistance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Caregiver

Lipford Home Care
08.2021 - Current

Kitchen Manger

Fellowship House Birmingham
03.2014 - 05.2017

Customer Service Representative

Tmoblie
02.2010 - 03.2014

High School Diploma -

Hayes High School

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Yolanda Moore Patton