Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
YOLANDA MORENO

YOLANDA MORENO

Bussines Administrator
Delray Beach,FL

Summary

Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Proactive and caring worker with 30 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

32
32
years of professional experience
1
1

Español

1
1

Inglés intermedio

Work History

Baby Sister

Jennifer Acosta
06.2023 - Current
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Sales Manager

Cateon Cook Ecuador
08.2022 - 02.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Regional Sales Manager

Belcorp Ecuador
11.2010 - 08.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.

Sales Agent

Hotel Akros
01.2005 - 09.2010
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Conducted market research to identify trends and opportunities for increased sales growth.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Streamlined sales processes, implementing time-saving strategies that boosted productivity.
  • Enhanced product knowledge through continuous training and professional development opportunities.

Sales Associate

SALUDSA
Quito, Ecuador
2004.01 - 2004.12

Ex

  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Assistant Manager

BELLSOUTH CELULAR DEPOT
QUITO, ECUADOR
01.2003 - 12.2003
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Assistant Manager

UNIVERSIDAD DE LA SABANA
BOGOTA, COLOMBIA
01.1992 - 11.2002
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

GED -

Universidad De La Sabana
Bogota, DC
02.2002

High School Diploma -

Palm Beach State College
Lake Worth, FL
2024.07 - Current

Skills

  • Activity Planning
  • Routine management
  • Homework Assistance
  • Client Relationship Management
  • Sales Reporting
  • Strategic Planning
  • Sales Lifecycle Management
  • Upselling and Cross Selling
  • Negotiation and Persuasion

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

High School Diploma -

Palm Beach State College
2024.07 - Current

Baby Sister

Jennifer Acosta
06.2023 - Current

Sales Manager

Cateon Cook Ecuador
08.2022 - 02.2023

Regional Sales Manager

Belcorp Ecuador
11.2010 - 08.2011

Sales Agent

Hotel Akros
01.2005 - 09.2010

Sales Associate

SALUDSA
2004.01 - 2004.12

Assistant Manager

BELLSOUTH CELULAR DEPOT
01.2003 - 12.2003

Assistant Manager

UNIVERSIDAD DE LA SABANA
01.1992 - 11.2002

GED -

Universidad De La Sabana
YOLANDA MORENOBussines Administrator