Yolanda Moreno
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
Work History
Medical Assistant
CommuniCare Health Centers
02.2024 - 09.2025
- Coordinated with healthcare providers to streamline patient scheduling and improve appointment management.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Monitored inventory levels for medical supplies, reducing waste through effective stock management practices.
- Conducted patient education sessions on health maintenance topics, promoting proactive health management strategies.
- Led quality assurance initiatives to enhance service delivery, resulting in improved patient satisfaction outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and vaccines, ensuring compliance with safety protocols and patient care standards.
Medical Assistant
University Health System
05.2010 - 02.2024
- Responsible for calling patients to remind about their upcoming visits, data entry.
- Works well with infants, toddlers, and adults.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in patient intake processes, accurately documenting medical histories and vital signs.
- Administered medications and vaccines, ensuring compliance with safety protocols and patient care standards.
Medical Assistant
Dermatology associates of San Antonio
04.2009 - 07.2009
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Performed medical records management, including filing, organizing and scanning documents
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
Externship
Texas Specialty Nursing and Rehab Center
01.2008 - 03.2009
- Recorded vital signs and intake and output of patients and documented information.
- Performed wound care treatments effectively, promoting proper healing while minimizing infection risks.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks
- Answering calls, and data entry.
Education
BLS -
To Care Enough CPR
San Antonio06-2025
Medical Assistant (MA) -
Everest Institute
03.2008
High School Diploma -
Memorial High School
06.2007
Skills
- Vaccine Administration
- Instrument prep preparation
- Patient Scheduling
- Patient Flow Management
- Data Entry
- Patient-Focused Care
- Procedure Assistance
- Medical Terminology
- Vital Sign Monitoring
- Medical Terminology Knowledge
- Emergency Procedures Understanding
- Customer Service
- Medical Billing and Coding
- Inventory and Supply Management
- EMR / EHR
- Equipment Sterilization
- Adaptable
- Compassionate Caregiver
- Patient Assessments
- Diagnostic Procedures
- Simple Dressings
- Prioritizing Stat Orders
- Specimens Collection and Processing
- Reliable Team Player
- Medical Procedures
- Insurance Claims
- Complex Problem-Solving
- Lab Equipment Operation
- Emergency Room Procedures
- First Aid
- Direct Patient Care
- Family Education
- Computer Literacy
- Phlebotomy Techniques
- Medical Equipment Operation
- CPR Certification
- EKG Administration
- Diagnostic Testing Assistance
- Record Keeping
- Patient Education
- Laboratory Specimen Collection
- Empathy and Compassion
- Conflict Resolution
- Clinical Documentation
- Telephone Etiquette
- Team Collaboration
- Medical terminology knowledge
- HIPAA compliance
Accomplishments
- Recognized for outstanding dedication to patient care.
Languages
Spanish
Professional Working
English
Native or Bilingual
Personal Information
Title: Medical Assistant
Awards
University Health System
Shinning Star, March 11, 2013
LEAN Event for MA's, July 2014
2- Silver Awards
2-Gold Awards
References
Available upon request.
Timeline
Medical Assistant
CommuniCare Health Centers
02.2024 - 09.2025
Medical Assistant
University Health System
05.2010 - 02.2024
Medical Assistant
Dermatology associates of San Antonio
04.2009 - 07.2009
Externship
Texas Specialty Nursing and Rehab Center
01.2008 - 03.2009
Medical Assistant (MA) -
Everest Institute
High School Diploma -
Memorial High School
BLS -
To Care Enough CPR
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