Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Morgan

Paoli, IN,IN

Summary

Accomplished Office Manager and LPN with a proven track record at IU Health, adept in office administration and fostering customer relations. Demonstrated ability to enhance team productivity and maintain confidentiality, alongside exceptional patient care and staff training. Skilled in document management and relationship building, I consistently improve performance and foster a positive work environment.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager

IU Health
10.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

LPN

IU Health
10.2020 - Current
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
  • Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
  • Administered medications and injections to patients.

LPN, ADHS, Director of Assisted Living

Trilogy Healthcare
04.2015 - 10.2020
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Increased nursing team cohesiveness through active participation in staff meetings and open communication with colleagues.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
05-2024

LPN - Nursing

Galen College of Nursing
Louisville, KY
05-2003

Skills

  • Office Administration
  • Customer relations
  • Staff hiring
  • Employee training
  • Policy implementation
  • Performance improvement
  • Clear oral/written communication
  • Scheduling and calendar management
  • Payroll processing
  • Document management
  • Payroll and budgeting
  • Relationship building
  • Scheduling

Timeline

Office Manager

IU Health
10.2024 - Current

LPN

IU Health
10.2020 - Current

LPN, ADHS, Director of Assisted Living

Trilogy Healthcare
04.2015 - 10.2020

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

LPN - Nursing

Galen College of Nursing

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Yolanda Morgan