Yolanda Morris

Produced engaging video content tailored to current audience preferences.

• Assisted
• Handled day-to-day business issues expertly to maintain efficient, successful operations.
• Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
• Boosted business with successful marketing strategies and customer appreciation events.
• Trained with experienced franchisees to learn ins-and-outs of cleaning business and corporate requirements.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Resolved issues quickly through meticulous research and quick decision-making.
• Conferred with customers to understand needs and finalize purchase orders.
• Kept records for production, inventory, income and expenses.

• Assist clients with getting reviews of current Medicare plans.
• Verify coverage information for Medicare and ask probing questions to ensure the client is getting the help that is needed.
• Connect clients with licensed Medicare agents to assist with Medicare plans and coverage.

• Answered phone calls and responded to questions and concerns.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Delivered continuous training to associates to maximize performance and customer relations skills.