Yolanda Morrison
Greensboro,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Care Manager
Community Alternative
09.2023 - Current
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Educate clients and families on community resources, treatment options and health care services to better manage conditions.
- Assess clients and developed plans to meet needs.
- Develop strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provide crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment staff
- Coordinate services/appointments and locate providers to clients that are in need of Mental Health diagnosis or treatment as well as addressing medical diagnosis
- Complete monthly home visits and assist client as much as needed
- Documentation of all communication with clients and resources provided
- Complete assessments with clients and review goals with clients
- Establish repor with community resources to assist clients with necessary services
Qualified Mental Health Specialist
Pinnacle Family Services
01.2023 - 08.2023
- Advocated for clients'' rights in interactions with external organizations such as insurance providers, schools, or legal authorities.
- Reduced crisis situations through timely interventions and appropriate referrals to community resources.
- Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
- Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Continuously sought professional development opportunities to remain current on industry best practices and enhance clinical skills.
- Updated PCP as needed
- Completed authorizations as needed
- Assisted clients with achieving goals that have been included in their PCP and manage any updates
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
- Promoted mental health awareness within the community through educational workshops and presentations.
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues.
- Assisted clients in navigating complex systems by providing information about available services/resources within the community.
- Evaluated program effectiveness regularly using data-driven approaches to inform continuous improvement efforts.
Social Worker III
Forsyth County Department Of Social Services
03.2022 - 01.2023
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Social Worker
Randolph County DSS
02.2021 - 02.2022
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Social Worker I
Cabinet Of Kentucky
08.2019 - 01.2021
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Contributed to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
Bachelor of Arts - Sociology
Winston Salem State University
Winston-Salem, NCHigh School Diploma -
Dudley High School
Greensboro, NC06.1990
Skills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Medical chart documentation
- Workflow Coordination
- Resource Utilization
- Referral management
- Treatment management
- HIPAA Guidelines
- Critical Thinking
- Records Management
- Decision-Making
- Patient education and counseling
- Staff Supervision
- Staff Management
Timeline
Care Manager
Community Alternative
09.2023 - Current
Qualified Mental Health Specialist
Pinnacle Family Services
01.2023 - 08.2023
Social Worker III
Forsyth County Department Of Social Services
03.2022 - 01.2023
Social Worker
Randolph County DSS
02.2021 - 02.2022
Social Worker I
Cabinet Of Kentucky
08.2019 - 01.2021
Bachelor of Arts - Sociology
Winston Salem State University
High School Diploma -
Dudley High School
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