Yolanda Mosby

08Hired and promoted 80 personnel within transportation department to maintain adequate coverage and top talent.

• Coordinated with principals and bus supervisors to achieve safe loading and unloading zones for school buses and safe vehicular and pedestrian traffic movement.
• Negotiated favorable terms with suppliers, securing competitive prices on fuel, vehicles, equipment, and other essential resources.
• Conducted regular performance evaluations, providing constructive feedback to improve employee performance in their roles.
• Promoted a culture of continuous improvement within the team by encouraging innovation and creative problem-solving techniques.
• Enhanced customer satisfaction through timely communication and proactive issue resolution.
• Managed a diverse team of drivers, dispatchers, and support staff to efficiently achieve departmental goals.
• Collaborated with sales and marketing teams to develop strategies that improved service offerings to clients while maintaining profitability goals.
• Implemented safety protocols to minimize accidents and maintain a safe working environment for employees.
• Planned, scheduled, and assigned [Number] driver routes and workloads.
• Improved on-time delivery rates by closely monitoring performance metrics and addressing issues promptly.
• Established effective training programs for new hires, resulting in increased productivity within the department.
• Coordinated cross-functional teams for the successful execution of large-scale transportation projects.
• Liaised with bus maintenance staff to prepare for annual state bus inspections.
• Optimized fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary.
• Streamlined transportation operations by implementing efficient routing and scheduling systems.
• Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
• Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Developed and maintained knowledgeable and productive team of employees.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Promoted brand at industry events and through ongoing networking efforts.

• Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
• Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
• Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
• Increased community awareness of CPR importance through public workshops, presentations, and seminars.
• Optimized class sizes to facilitate personalized instruction while maintaining accessibility for community members seeking certification or recertification opportunities.
• Organized special training sessions for high-risk groups, increasing awareness of the importance of early intervention in emergency situations involving cardiac arrest or respiratory distress.
• Conducted regular instructor development workshops to ensure consistent delivery of quality CPR instruction across all courses and locations.
• Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.

• Consistently maintained high evaluation scores from trainees due to effective instruction and a keen focus on individual needs.
• Facilitated hands-on workshops that allowed participants to practice newly acquired skills in a supportive environment.
• Served as a mentor to junior trainers, sharing best practices and providing guidance in their professional development journeys.
• Exceeded revenue targets for the training department by actively promoting our services through various marketing channels and cultivating strong relationships with key clients.
• Designed customized training materials tailored to specific client needs, leading to improved learning outcomes.
• Collaborated with fellow trainers to develop comprehensive curriculums for various programs, resulting in higher trainee satisfaction rates.
• Led certification courses for aspiring trainers within the organization, ensuring consistent quality in instructional delivery across all programs offered.
• Evaluated training needs to improve training quality.
• Maintained standardized training programs by providing comprehensive in-house training to over 100 new employees.

• Optimized scheduling processes to maximize staff utilization while maintaining compliance with labor laws and regulations.
• Led recruitment efforts to attract top talent while also focusing on workforce development through ongoing training initiatives.
• Promoted team building initiatives to foster a positive work culture, boosting employee morale and retention rates.
• Enhanced operational efficiency by implementing new policies and procedures for base management.
• Oversaw facility maintenance, ensuring a safe and efficient work environment for all personnel.
• Managed inventory control systems to ensure accurate tracking and adequate supply levels for mission-critical resources.
• Maintained strict adherence to regulatory guidelines and safety protocols, minimizing incidents or violations within the facility.
• Collaborated with senior leadership on strategic planning efforts, aligning base operations with wider organizational objectives.
• Analyzed performance data to identify trends and opportunities for improvement within base operations management practices.
• Developed comprehensive training programs to ensure staff competency, resulting in increased productivity and employee satisfaction.
• Implemented quality control measures to maintain high standards of service delivery across various departments.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Expedited invoice processing with effective communication between internal departments and external vendors.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
• Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
• Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
• Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
• Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
• Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
• Enhanced vendor relations by promptly resolving invoice discrepancies.
• Handled day-to-day accounting processes to drive financial accuracy.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Entered figures using 10-key calculator to compute data quickly.

• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
• Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Evaluated patient histories to assess and prioritize levels of care.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Reduced response times by effectively coordinating with dispatchers and following established protocols.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
• Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
• Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
• Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.

• Managed hundreds of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
• Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
• Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
• Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
• Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
• Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
• Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
• Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Verified insurance coverage and obtained pre-authorizations.
• Educated patients about surgeries and provided treatment plan documentation.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collated pre-operative lab and imaging results to facilitate surgery planning.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Prepared and processed patient referrals and transfer requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.