Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Newkirk

Dudley,North Carolina

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

27
27
years of professional experience

Work History

Team Lead

Walmart
03.2007 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Presented professional image consistent with company's brand values.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Successfully resolved escalated customer issues, resulting in increased client loyalty and repeat business.

Lead

RGIS Inventory Services
04.2000 - 09.2002
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Trained and assisted team on how to become fast yet accurate counters
  • Was a part ot the travel team that traveled to Virginia to inventory stores.


Retail Sales Associate

Belk Department Store
01.1997 - 03.1999
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Southern Wayne High School
Dudley, NC
06.1997

Skills

  • Coaching and Mentoring
  • Operations Management
  • Performance Improvement
  • Team motivation
  • Onboarding and Orientation
  • Schedule Management
  • Giving Constructive Feedback
  • Work Planning
  • Performance monitoring
  • Teamwork and Collaboration
  • Employee Evaluation
  • Team Supervision
  • Cash Handling
  • Leading Team Meetings
  • Process Improvement
  • Overseeing Daily Activities

Timeline

Team Lead

Walmart
03.2007 - Current

Lead

RGIS Inventory Services
04.2000 - 09.2002

Retail Sales Associate

Belk Department Store
01.1997 - 03.1999

High School Diploma -

Southern Wayne High School

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Yolanda Newkirk