Yolanda Oliver

I am a self-motivated, resourceful and high performing professional with over 15 years of experience in building high performing teams, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management, time management and conflict resolution. I am a customer-focused leader seeking to leverage my background to support and deliver desired goals. I have demonstrated commitment to service and I am highly organized and enthusiastic.

My years in diverse roles have cultivated my skill sets to support in many capacities with excellence. Whether I am part of the internal team or supporting in a consulting role, my goal is to exceed expectations.

Sales Support Specialist - Verizon

• Coached team leaders on setting SMART goals for agents that drove consistent and sustained of all teams involved in the certification process
• Taught coaching skills - sales process, developed role play tools to teach desired behavior, setting clear expectations and consistent follow up with recognition or accountability as applicable
• Developed national training courses for new products, sales coaching training for team leaders
• Obtain Facilitator Certification
• Recipient of the Verizon Excellence Award for Sales Plan Performance

Training Manager - Verizon

• Built onboarding program for new hire agents
• Developed coaching staff to identifying skill gaps to ensure supplemental support provided.
• Assessed agent and staff performance weekly
• Developed new product training and sales training

Administrative Manager - Verizon

• Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
• Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
• Managed 250+ employees across compensation, benefits, wellness and safety, payroll and information and data departments to ensure optimal productivity.