Yolanda Ortega
Summary
Diligent Clerk Typist I with solid background in clerical duties and proficiency in typing and document management. Proven ability to handle administrative tasks efficiently, including filing, data entry, and correspondence. Demonstrated expertise in using word processing software and maintaining organized records.
Overview
3
3
years of professional experience
Work History
Temporary Clerk Typist I
The City of Bakersfield
11.2021 - Current
- Managed incoming correspondence to ensure timely responses and accurate record-keeping.
- Typed reports and documents for maintaining organized and accessible files.
- Improved office efficiency by supporting administrative tasks like filing and data entry.
- Organized office supplies for efficient retrieval and inventory management.
- Responded to inquiries via phone and email to provide timely assistance.
- Facilitated communication by handling incoming and outgoing mail.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
- Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
- Supported data entry and document management to facilitate daily tasks.
Front Desk Receptionist
Kern County Neurological Medical Group
11.2022 - 12.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Associates Degree - Business Administration
Bakersfield College
Bakersfield, CAHigh School Diploma -
Ridgeview High School
Bakersfield, CA05-2019
Skills
Data Entry, Microsoft Office skills mainly Word and Excel, other software specifically RecTrac, typing speed and accuracy, filing and record keeping, mail sorting and distribution, and excellent customer service etiquette and experience
Timeline
Front Desk Receptionist
Kern County Neurological Medical Group
11.2022 - 12.2023
Temporary Clerk Typist I
The City of Bakersfield
11.2021 - Current
Associates Degree - Business Administration
Bakersfield College
High School Diploma -
Ridgeview High School
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