Yolanda Ortiz
Tampa,FL
Summary
Creative Nail Technician known for high productivity and efficient task completion. Skilled in nail art, acrylic and gel nail application, and customer service. Excel at time management, adaptability, and communication, ensuring clients receive exceptional care and personalized treatments.
Overview
14
14
years of professional experience
Work History
Nail Technician
Self-employeed
Tampa, FL
10.2012 - Current
- Attended continuing education courses related to nail care techniques.
- Utilized customer feedback to improve services offered at the salon.
- Educated clients on proper nail care techniques.
- Provided excellent customer service through friendly interactions with clients.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Provided manicures, pedicures and nail treatments to clients.
- Responded promptly to customer inquiries and complaints.
- Cleaned and sterilized tools and work areas between customers.
- Ensured that safety protocols were followed during each service provided.
- Developed creative designs on nails using a variety of colors and materials.
Nail Instructor
Manhattan Hairstyling Academy
Tampa, FL
09.2014 - 03.2015
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
- Provided individualized support for struggling learners.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Assessed student progress through quizzes, tests, and projects.
- Adapted instructional materials to meet the needs of diverse learners.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
Retail Sales Associate
Things Remembered
Tampa, FL
03.2012 - 12.2013
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Greeted customers upon entering the store and provided assistance.
- Processed returned merchandise according to company policies.
- Tracked inventory levels throughout the day and restocked items as needed.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
Front End Cashier
Walmart
Tampa, FL
06.2010 - 10.2011
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Greeted customers warmly and asked if they needed help.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Operated electronic scanners to enter product information into computer system.
- Provided accurate change to customers when making transactions.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Packed and bagged products according to customer preferences.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
Education
High School Diploma -
South County Career Center
Ruskin, FL05-2005
Skills
- Sanitation Procedures
- Cuticle care
- Nail Preparation
- Manicures
- Gel tips
- Infection controls
- Customer Education
- Customer Service
- Creative design
- Service Promotion
- Appointment management
- Time Management
- Nail Polish Application
Timeline
Nail Instructor
Manhattan Hairstyling Academy
09.2014 - 03.2015
Nail Technician
Self-employeed
10.2012 - Current
Retail Sales Associate
Things Remembered
03.2012 - 12.2013
Front End Cashier
Walmart
06.2010 - 10.2011
High School Diploma -
South County Career Center
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