Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yolanda Ortiz

Springlake,NC

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Dental Assistant

David Plaut D.M.D
11.2018 - 10.2024
  • Supervised and trained junior dental assistants on clinical procedures and patient care protocols.
  • Streamlined appointment scheduling process, enhancing patient flow and reducing wait times.
  • Managed inventory of dental supplies, ensuring adequate stock levels for efficient practice operations.
  • Implemented infection control measures, maintaining a safe environment for patients and staff.

Office Manager

Heartland Medical
10.2003 - 05.2007
  • Oversaw office operations, ensuring efficient workflow and adherence to medical compliance standards.
  • Managed scheduling and coordination of patient appointments, optimizing clinic efficiency.
  • Developed and implemented office procedures to enhance operational effectiveness and reduce errors.
  • Trained and mentored administrative staff, fostering a collaborative work environment.

Office Manager

The Brooklyn Hospital Center
10.1999 - 10.2005
  • Managed budgetary allocations, ensuring resource optimization across regional offices.
  • Analyzed performance metrics to identify areas for improvement and drive operational excellence.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Fostered a culture of continuous improvement by mentoring staff and promoting professional development opportunities.

Senior Dental Assistant

BMS Family Health Ctr
08.1988 - 10.1999
  • Assisted dentists in procedures, ensuring patient comfort and equipment readiness.
  • Maintained sterile environment and adhered to infection control protocols consistently.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Managed dental records and patient scheduling using electronic health record systems.
  • Collaborated with dental team to optimize workflow and enhance patient experiences.

Education

High School Diploma -

William H Maxwell Highs School
Brooklyn, NY

Dental Assistant Certificate /diploma - Dental Hygiene

Mandel School
New York, NY

Skills

  • Detail-oriented
  • Oral hygiene education

Certification

  • Certified Dental Assistant

Languages

Spanish
Native or Bilingual

Timeline

Senior Dental Assistant

David Plaut D.M.D
11.2018 - 10.2024

Office Manager

Heartland Medical
10.2003 - 05.2007

Office Manager

The Brooklyn Hospital Center
10.1999 - 10.2005

Senior Dental Assistant

BMS Family Health Ctr
08.1988 - 10.1999

High School Diploma -

William H Maxwell Highs School

Dental Assistant Certificate /diploma - Dental Hygiene

Mandel School
Yolanda Ortiz