Yolanda Ortiz
Springlake,NC
Overview
36
36
years of professional experience
1
1
Certification
Work History
Senior Dental Assistant
David Plaut D.M.D
11.2018 - 10.2024
- Supervised and trained junior dental assistants on clinical procedures and patient care protocols.
- Streamlined appointment scheduling process, enhancing patient flow and reducing wait times.
- Managed inventory of dental supplies, ensuring adequate stock levels for efficient practice operations.
- Implemented infection control measures, maintaining a safe environment for patients and staff.
Office Manager
Heartland Medical
10.2003 - 05.2007
- Oversaw office operations, ensuring efficient workflow and adherence to medical compliance standards.
- Managed scheduling and coordination of patient appointments, optimizing clinic efficiency.
- Developed and implemented office procedures to enhance operational effectiveness and reduce errors.
- Trained and mentored administrative staff, fostering a collaborative work environment.
Office Manager
The Brooklyn Hospital Center
10.1999 - 10.2005
- Managed budgetary allocations, ensuring resource optimization across regional offices.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Fostered a culture of continuous improvement by mentoring staff and promoting professional development opportunities.
Senior Dental Assistant
BMS Family Health Ctr
08.1988 - 10.1999
- Assisted dentists in procedures, ensuring patient comfort and equipment readiness.
- Maintained sterile environment and adhered to infection control protocols consistently.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed dental records and patient scheduling using electronic health record systems.
- Collaborated with dental team to optimize workflow and enhance patient experiences.
Education
High School Diploma -
William H Maxwell Highs School
Brooklyn, NYDental Assistant Certificate /diploma - Dental Hygiene
Mandel School
New York, NYSkills
- Detail-oriented
- Oral hygiene education
Certification
- Certified Dental Assistant
Languages
Spanish
Native or Bilingual
Timeline
Senior Dental Assistant
David Plaut D.M.D
11.2018 - 10.2024
Office Manager
Heartland Medical
10.2003 - 05.2007
Office Manager
The Brooklyn Hospital Center
10.1999 - 10.2005
Senior Dental Assistant
BMS Family Health Ctr
08.1988 - 10.1999
High School Diploma -
William H Maxwell Highs School
Dental Assistant Certificate /diploma - Dental Hygiene
Mandel School