Yolanda Parra
Coolidge,AZ
Summary
Organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. Actively seeking new opportunities to learn and further myself within a company and inspired to help others with an unfailing work ethic.
Overview
7
7
years of professional experience
1
1
Language
Work History
Direct Support Provider
New Hope Of Arizona
Phoenix, AZ
07.2021 - 01.2022
- Provide therapeutic services that support and encourage members with challenging and complex needs. Fostered positive and professional relationship amongst caretakers and patients.
- Administered medication as directed by physician.
- Collaborated with case manager to monitor progress, to establish individual goals and document patient health status to keep care teams updated.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Maintained clean, safe and well-organized patient environment.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
Consumer Medical Coordinator
Genoa Pharmacy
Pheonix , AZ
08.2020 - 04.2021
- Help build the foundation and start up program of Genoa Pharmacy to implement there presence in multiple healthcare facilities to expand the company and accommodate customers by being a resource that checks on all patients daily.
- Coordinated with other healthcare providers to build healthcare plans for patient's specific needs.
- Communicated with insurance companies and negotiated to secure payment for medical treatment.
- Attended training courses to remain up-to-date on emerging medical technology and techniques.
- Discussed new medications and technologies specific to patient's conditions.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Split my days to work from home and work from the office
Sales Agent
Centurylink
01.2019 - 01.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Exceeded the company monthly and yearly sales goals, while consistently being one of the top 10 sellers in the company by developing a system that allows customer satisfaction and a high efficiency rating.
- Assessed what the needs of the customers by strategically acquiring the correct amount of information given and offering the exact internet service to fulfill the needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Increased sales and customer satisfaction through personalized servicing.
Cashier
Kirkland's Home Decor
04.2018 - 01.2019
- Operated the cash register without any shortage or inaccuracy issues, and managed all discrepancy's that could be handled without managerial interferences
- Provided friendly, cheerful and professional customer service while at times being the only individual on shift besides a shift manager.
- Managed to increase store sales by increasing items per customer sale by assisting all customers and offering additional items that would go together with their idea of what they were looking for.
- Was 1 of 15 individuals who were promoted due to customer feedback, Sales, and monthly sales goals.
Special Needs Teaching Assistant/Student Aide
Wee Care Company/ Cartwright School District
11.2016 - 02.2018
- Maintained a professional and positive attitude while affirmatively communicating with each child/student and their Parents/Guardians.
- Interacted physically and verbally with the children throughout each day, while providing positive reinforcement and corrective learning skills to be successful
- Successfully taught daily physical and emotional routine habits to children who struggled with Autism, ADHD, Mental disorders and who were physically disabled
- Managed/Prioritized/Created schedules for all children underneath me with a variety of task that were specially created for each individual child. No schedule was like another, nor did one individual have the same exact schedule.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Mentored and tutored individual students needing additional help.
Server
BUFFALO WILD WINGS
Litchfield , AZ
03.2016 - 10.2016
- Provided fast and friendly service while up-selling high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized my time wisely by capitalizing on every opportunity that was given to restock, clean, greet the customers, and attend to my sidework
- Worked different shifts to help and assist the company when in need of help or when they ran into unforeseen circumstances
SALES ASSOCIATE EDDIE
BAUER
10.2015 - 03.2016
- In charge of running floor, which consisted of cashing out customers, greeting, restocking, pricing and answering any questions that the customers had.
- Met sales goals for the company numerous times , while meeting personal and manager expectations.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Athletic Trainer/Assistant Athletic Trainer
Sierra Linda High School
Phoenix , AZ
09.2012 - 05.2014
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Supported students in meeting training and conditioning goals. Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
- Pre-wrap, Taping, Stretching, and Gathering Medical and event materials
- Familiar with medical lingo and medical terms in order to communicate or diagnose an injury
Education
Graduate -
Sierra Linda High School
Student - undefined
Estrella Mountain Community College
Skills
Understanding of Medical Terminology
Sales Strategies
Problem solving strength
Customer Relations
Disciplined and Coachable
Attention to Detail & Active Listening
Bilingual (English-Spanish)
Documentation and reporting
Leadership
Time management
Team Player and Company driven
Patient Care and Emotional Support
Pharmacy and Data Entry
CPR & First Aid
Additional Information
- Fingerprint Clearance Card In the process of becoming a Registered Behavior Technician
Timeline
Direct Support Provider
New Hope Of Arizona
07.2021 - 01.2022
Consumer Medical Coordinator
Genoa Pharmacy
08.2020 - 04.2021
Sales Agent
Centurylink
01.2019 - 01.2020
Cashier
Kirkland's Home Decor
04.2018 - 01.2019
Special Needs Teaching Assistant/Student Aide
Wee Care Company/ Cartwright School District
11.2016 - 02.2018
Server
BUFFALO WILD WINGS
03.2016 - 10.2016
SALES ASSOCIATE EDDIE
BAUER
10.2015 - 03.2016
Athletic Trainer/Assistant Athletic Trainer
Sierra Linda High School
09.2012 - 05.2014
Graduate -
Sierra Linda High School
Student - undefined
Estrella Mountain Community College