Yolanda Parson
Starkville
Summary
I consistently demonstrate a strong work ethic and a willingness to follow company policies and procedures. Customer service representative with a strong desire to improve customer service and contribute to the company's overall success. I am a responsible, self-driven, and motivated individual. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Advisor II, Customer Service
Concentrix
Starkville
07.2023 - Current
- Answering Inbound Calls/Requests: Responding to member inquiries regarding benefits, eligibility, services, prior authorization, and other related topics
- Verifying Member Plan Information: Confirming member plan details and ensuring accurate information is provided
- Providing Excellent Customer Service: Ensuring a positive experience for members and providers
- Meeting Performance Standards: Adhering to performance goals, attendance requirements, and call quality expectations
- Acting as a Single Point of Contact: Serving as a primary resource for members, addressing their needs and concerns
- Communicating Effectively: Communicating clearly and concisely with members and providers, both verbally and in writing.
Customer Service Agent
Support Service Group
Waco
06.2022 - 06.2023
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided primary customer support to internal and external customers.
Overnight Stocker
Walmart
Starkville
04.2021 - 08.2022
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
Customer Service Representative
InfoCision
Akron
05.2022 - 06.2022
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Sought ways to improve processes and services provided.
Server
Mugshots Grill & Bar
Columbus
04.2019 - 08.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Legal Studies
Mississippi University For Women
Columbus, MSHigh School Diploma -
Vicksburg High School
Vicksburg, MSSkills
- Customer service
- Member support
- Outstanding communication skills
- Complaint resolution
- Empathetic and genuine
- Time Management
- Adaptability
Personal Information
Title: Agent
Timeline
Advisor II, Customer Service
Concentrix
07.2023 - Current
Customer Service Agent
Support Service Group
06.2022 - 06.2023
Customer Service Representative
InfoCision
05.2022 - 06.2022
Overnight Stocker
Walmart
04.2021 - 08.2022
Server
Mugshots Grill & Bar
04.2019 - 08.2020
Bachelor of Science - Legal Studies
Mississippi University For Women
High School Diploma -
Vicksburg High School
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