Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolanda Perez

Rockaway Beach,NY

Summary

Adept at crisis intervention and case documentation, I significantly reduced caseload backlog at The Elliot Pearl House. With a knack for multitasking and excellent communication, I enhanced client satisfaction and service delivery, fostering strong community partnerships and leading staff towards achieving optimal client outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Assistant Case Manager

The Elliot Pearl House
04.2022 - Current
  • Provided crisis intervention support when required, ensuring prompt response times during critical situations.
  • Reduced caseload backlog by efficiently managing time and prioritizing tasks according to urgency.
  • Assisted Case Managers in conducting comprehensive assessments that accurately identified underlying issues impacting clients'' lives.
  • Participated in regular case reviews, offering insights and suggestions for improved service delivery strategies.
  • Assisted in the development of individualized service plans to address clients'' specific needs.
  • Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
  • Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
  • Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
  • Developed strong relationships with community partners to enhance collaboration on behalf of clients.
  • Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
  • Attended regularly scheduled case management and staff meetings.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Provided leadership, guidance and support to staff members.
  • Assessed community needs and identified resources for social and community service programs.

Medication Supervisor

The Elliot Pearl House
05.2020 - 04.2021
  • Educated patients on their medications, empowering them to make informed decisions about their treatment plans.
  • Demonstrated excellent problem-solving abilities by identifying and addressing potential medication-related issues proactively and efficiently.
  • Improved patient safety by accurately administering and documenting medication administration for over 50 patients daily.
  • Managed medication administration under strict time constraints, ensuring patients received appropriate therapies without delay.
  • Enhanced patient satisfaction with timely distribution of medications according to prescribed schedules and dosages.
  • Maintained detailed records of controlled substances according to strict federal guidelines for accurate reporting purposes.
  • Mentored new hires on medication supervision procedures, contributing to a positive work environment and high-quality patient care.
  • Reduced medication errors by collaborating closely with pharmacists, nurses, and other healthcare providers.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Medication Aide

New Glorias Manor HFA
03.2003 - 04.2021
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • logged Patients daily medication intake
  • worked with doctor on assuring patients needs
  • Enhanced patient health by accurately administering prescribed medications according to schedule.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Education

Associate of Arts - Social Services

Touro College
3 Times Square NY 10036
05.1999

GED -

Beach Channel High School
100-00 Beach Channel DR
04.1986

Skills

  • Case Documentation
  • Confidentiality adherence
  • Data entry proficiency
  • Progress Monitoring
  • Multitasking
  • Excellent Communication
  • Decision-Making
  • Client Needs Assessments
  • Team Collaboration
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Assistant Case Manager

The Elliot Pearl House
04.2022 - Current

Medication Supervisor

The Elliot Pearl House
05.2020 - 04.2021

Medication Aide

New Glorias Manor HFA
03.2003 - 04.2021

Associate of Arts - Social Services

Touro College

GED -

Beach Channel High School
Yolanda Perez