Yolanda Perez
Claremont
Summary
Store Manager at Starbucks Coffee with a proven track record in enhancing customer satisfaction through effective staff training and proactive problem-solving. Skilled in inventory control and fostering strong customer relations, I excel in fast-paced environments, ensuring operational excellence and a positive shopping experience.
Overview
20
20
years of professional experience
Work History
Store Manager
Starbucks Coffee
02.2005 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Sierra High School
San Bernardino, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
Spanish
Full Professional
Timeline
Store Manager
Starbucks Coffee
02.2005 - Current
High School Diploma -
Sierra High School
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