Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yolanda Perrilloux

Gonzales,LA

Summary

Aiming to be a catalyst for change by leveraging my abilities to successfully fill the vacancy at your company. I'm reliable with a strong work ethic and history and, have the ability to quickly adapt to new tasks and environments.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Support Coordinator

ABC Case Management
08.2023 - Current
  • Providing services to Medicaid eligible individuals (90% Elderly and 100% disabled) by assisting them in gaining access to needed services offered through the Office of Aging and Adult Services (OAAS). This includes the Community Choice Waiver, Adult Protective Services, Traumatic Head and Spinal Cord Injury (THSCI) Trust Fund, Permanent Supportive Housing (PSH) and PACE Program and others.
  • As a certified Assessor: primary responsibilities include conducting annual assessments, re-assessments and re-assessments when a participant's health declines.
  • Contacting participants via home visits and telephone to secure Monthly and Quarterly contacts.
  • Collaborating with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintaining detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Conducting thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Serving as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
  • Elevating client engagement through personalized outreach efforts, resulting in stronger rapport-building and more successful collaboration on goal achievement.
  • Working with other departmental staff to answer questions and resolve problems.
  • Resolving issues through active listening and open-ended questioning, escalating major problems to manager.


Distribution Coordinator

Mary Bird Perkins Cancer Center - Cancer Services
03.2023 - 08.2023


  • Prioritized and rearranged tasks to meet changing demands.
  • Managed supportive services and the daily distribution of nutritional supplements and assistive devices for clients referred from various healthcare entities.
  • Worked closely with the Logistics and Intake Coordinators to ensure prompt and accurate services; managing inventory and conducting routine inspections of products and equipment; delegating tasks, organizing/lifting supplies, communicating effectively and working with diverse groups of people young through elderly.
  • Managed distribution tracking through the facilities database system.
  • Maintained confidentiality as per HIPPA and facility regulations.
  • Created solutions for improving operational efficiency through process improvements.

Owner/Operator

Pimanyoli's Sidewalk Cafe/Smokehouse
07.2007 - 01.2023
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Successfully managed and developed a team of 10 employees, utilizing excellent communication skills and problem-solving capabilities.
  • Managed day-to-day operations including but not limited to: Chef/Manager, food preparation, securing and tracking inventory; payroll preparation, employee supervision, catering, customer service and administration.
  • Developed and implemented effectively strategies to reduce costs while maintaining quality standards.
  • Negotiated contracts with suppliers to secure favorable pricing terms while ensuring timely delivery of goods and services.

Executive Director

Myriam's House
01.1999 - 07.2007


  • Worked to help eradicate homelessness in the lives of women and their children experiencing addiction, reintegration after incarceration, mental health issues and abuse.
  • Developed a program that provided 12 months of transitional housing, job assistance and aftercare for residents.
  • Forged strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Researched, prepared and submitted grants including its writing, administration, facilitation and reporting, resulting in $560,000 additional funding for operational needs.
  • Led fundraising efforts to secure major gifts from individuals, corporations, businesses and foundations.
  • Prepared financial statements and managed budget.
  • Collaborated with Board of Directors to ensure alignment between organizational mission and vision, core values, and operations.
  • Directed all aspects of human resources including recruitment, hiring, training, onboarding, supervision, employee relations, compensation and benefit administration.
  • Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Resolved worker problems and collaborated with employees to assist in problem resolutIon.

Ombudsman

The Advocacy Center
01.1998 - 03.1999
  • Skilled at working independently and collaboratively in a team environment.
  • Advocated for the rights of residents in group home settings who had mental and developmental disabilities to ensure they received appropriate services.
  • Case management responsibilities warranted that these agencies remained responsive to the needs of these residents in their homes as well as their families.
  • Some of the issues addressed included: Resident's rights, abuse, quality of care including meaningful activities and job opportunities, personal dignity, medical services access, and housing.

Coordinator of Volunteers

The Battered Women's Program
01.1988 - 12.1997


  • Built and maintained a strong volunteer program by recruiting, training and retaining volunteers to assist women who were ready to leave violent and abusive relationships.
  • Increased volunteer satisfaction by providing comprehensive training and support programs including orientation, handbooks, and job descriptions.
  • Created comprehensive volunteer training materials, including handbooks, job descriptions, and orientation sessions.
  • Recruited volunteers for committees, teams, and projects by matching interests with needs.
  • Maintained records of all past and current volunteers contact information in a centralized database.
  • Coordinated volunteer activities, such as scheduling shifts, assigning tasks, monitoring progress, retreats and providing feedback to foster engagement and morale.
  • Cultivated relationships with local businesses who may be interested in sponsoring or partnering with us on projects involving our volunteers.
  • Planned volunteer appreciation events, ordered gifts, and coordinated other ways to thank volunteers for service.
  • Staffed crisis hotline and facilitated support groups.


Education

Master of Science - Social Work

Southern University At New Orleans
New Orleans, LA
03.1999

Skills

  • Active Learning
  • Task Prioritization
  • Social Perceptiveness
  • Microsoft Office
  • Sharepoint
  • Workday
  • Effective Communication
  • Conflict Resolution
  • Project Coordination
  • Support Services

Accomplishments

Received Senate Confirmation to serve on the Governor's, Louisiana coordinating Council on Domestic Violence (1998)

Published Illustrator, March 1999

Honoring a People's Prophet: Annie Armstead Smart, published by Common Ground (1994)

Nominee of YWCA's Women of Achievement (1999)

Certification

  • Certified as an Assessor and Care Planner (interRAI Home Care (iHC) through the Louisiana Department of Health, Office of Aging and Adult Services (OAAS).
    This certification is valid from 11/29/2023 through 11/29/2026.

Timeline

Support Coordinator

ABC Case Management
08.2023 - Current

Distribution Coordinator

Mary Bird Perkins Cancer Center - Cancer Services
03.2023 - 08.2023

Owner/Operator

Pimanyoli's Sidewalk Cafe/Smokehouse
07.2007 - 01.2023

Executive Director

Myriam's House
01.1999 - 07.2007

Ombudsman

The Advocacy Center
01.1998 - 03.1999

Coordinator of Volunteers

The Battered Women's Program
01.1988 - 12.1997

Master of Science - Social Work

Southern University At New Orleans

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Yolanda Perrilloux