YOLANDA PITRE

Interviewed clients individually and with families to determine what services would best address their needs. Advised patients on community resources, made referrals and devised realistic treatment plans. Assessed patient and delivered comprehensive case management services. Reduced the unnecessary risk of institutional care by treating high-risk clients living in the community. Evaluated and addressed individual client needs and concerns. Maintained a caseload of 50 clients, working under strict deadlines.

• Identified program obstacles and communicated possible impacts to team.
• Leveraged project management processes and tools to define and execute projects.
• Developed and maintained logistics workflows, procedures and reports.
• Coached team members on professional development opportunities, contributing to improved overall performance.
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
• Participated in vendor selection and management process for program initiatives.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Improved program efficiency by streamlining processes and implementing time-saving solutions.
• Delivered high-quality results by setting performance metrics and monitoring progress against targets.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Interacted with customers and clients to identify business needs and requirements.
• Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
• Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
• Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Charted and recorded information in client files. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Documented all patient information including service plans, treatment reports and progress notes. Collaborated closely with treatment team to appropriately coordinate client care services.Interacted with clinical staff and external resources such as school or community personnel. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Organized treatment projects that focused on problem solving skills and creative thinking.Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy. Tracked client movement on and off the unit by documenting times and destinations of clients.

• Coordinated outreach efforts to raise awareness of available resources within the community, reaching underserved populations more effectively.
• Maintained up-to-date knowledge of industry trends, regulatory changes, funding opportunities, and best practices to optimize program performance.
• Enhanced patient outcomes by implementing evidence-based behavioral health programs and interventions.
• Provided clinical supervision to support staff development in delivering high-quality care that aligns with organizational objectives.
• Promoted a culture of continuous quality improvement by regularly reviewing policies and procedures for compliance with best practices in the field of behavioral health.
• Managed a diverse caseload, providing timely and appropriate support to individuals experiencing various mental health challenges.
• Established a safe and welcoming environment for patients seeking assistance or information about available behavioral health services.
• Collaborated with multidisciplinary teams to ensure cohesive care planning for individuals receiving services from multiple providers.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Administered medications to relieve symptoms and monitor effects on clients.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Processed applications, payments, corrections, endorsements and cancellations. Compiled coverage and rating information in an accessible format. Presented and clearly explained insurance policy options to clients based on their needs and goals. Researched coverage and premium options and supplied clients with the best coverage available.

• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Administered medication as directed by physician.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
• Maintained clean, safe, and well-organized patient environment.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Transported clients to medical and dental appointments to provide support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted disabled clients to support independence and well-being.
• Monitored progress and documented patient health status changes to keep care team updated.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
• Researched community resources and services to provide accessibility and assistance to clients.
• Led patient or group recreational activities for enhanced patient outcomes.