Yolanda Powe
Laurel,MS
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
30
30
years of professional experience
Work History
Supervisor of Operations
City Of Laurel Police Department
06.2010 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and city officials, reducing miscommunications and missed deadlines.
- Delegated multiple daily tasks to employees, streamlining daily progress and efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Booking Officer
City Of Laurel Police Department
06.2010 - Current
- Fingerprinted and searched prisoners.
- Completed and maintained records to book and process prisoners at Laurel Police Department.
- Entered prisoners data into computer-based system.
- Scheduled pretrial interviews.
Senior Tax Preparer
HR Block
01.1990 - 06.2010
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Virtual Customer Service Associate
Walmart.com
01.2006 - 04.2008
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Education
Bachelor of Science - Business And Public Administration
Southern New Hampshire University
Hooksett, NH02.2023
Skills
- Mergers and Acquisitions Knowledge
- Process Improvement Strategies
- Multi-Unit Operations Management
- Systems Implementations
Timeline
Supervisor of Operations
City Of Laurel Police Department
06.2010 - Current
Booking Officer
City Of Laurel Police Department
06.2010 - Current
Virtual Customer Service Associate
Walmart.com
01.2006 - 04.2008
Senior Tax Preparer
HR Block
01.1990 - 06.2010
Bachelor of Science - Business And Public Administration
Southern New Hampshire University
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