Yolanda Powe
Laurel,MS
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
32
32
years of professional experience
Work History
Supervisor of Operations
City of Laurel Police Department
Laurel, MS
06.2010 - Current
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Enforced federal, state, local and company rules for safety and operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Office Manager
HR Block
Laurel, MS
12.1990 - 06.2010
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
Education
Bachelor of Science - Business Administration/Public Administration
Southern New Hampshire University
Hooksett, NH03.2023
Skills
- Process Improvement Strategies
- Performance Reporting
- Team Leadership
- Staff Training
- Customer Service
- Decision Making
- Inventory Management
- Staff Management
- Problem-Solving
Timeline
Supervisor of Operations
City of Laurel Police Department
06.2010 - Current
Office Manager
HR Block
12.1990 - 06.2010
Bachelor of Science - Business Administration/Public Administration
Southern New Hampshire University
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