Yolanda Power
Community Manager
Nashville,TN
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Community Manager
Willow Bridge Property Company
Smyrna, TN
08.2023 - Current
- Review all applications and annual recertification paperwork
- Approve/Deny applicants based on compliance guidelines
- Lead maintenance and management of budgeted occupancy, collections, and expenses
- Complete month end close out and provide narrative of all monthly variances
- Collect specified rents, delinquent rent, file evictions and maintain resident retention
- Software: Yardi 7S, and Entrata
Community Manager
CAPREIT, Inc.
Smyrna, TN
01.2021 - 08.2023
- Review all applications and annual recertification paperwork
- Approve/Deny applicants based on compliance guidelines
- Lead maintenance and management of budgeted occupancy, collections, and expenses
- Complete month end close out and provide narrative of all monthly variances
- Collect specified rents, delinquent rent, file evictions and maintain resident retention
- Software: OneSite, RealPage, and Knock
- Analyzed community engagement data to inform future strategies.
- Managed multiple projects simultaneously, ensuring deadlines are met.
Assistant Property Manager
Morgan Properties
Nashville, TN
08.2019 - 01.2021
- Help manage Hickory Creek Apartments consisting of 200 unit
- Perform all activities related to apartment move-ins, resident insurance and lease renewals
- Assist with delinquency and collections
- Inspect apartments, walk tour paths and make adjustments as needed to help maintain the curb appeal of the property
- Properly address resident concerns and promote positive resident relations
- Complete applications, verifications, re-certifications, leases, move-in and out paperwork
- Adheres to federal and state Fair Housing Laws as well as company policies
- Maintain a 95%-100% occupancy
- Software: Yardi, LRO and Rentcafe
Property Manager
Cumberland Real Estate
Mobile, AL
07.2018 - 08.2019
- Oversee daily operations of a 103 Section 8 and multi-family apartment community
- Collect and deposit monthly rent and collect delinquencies
- Oversee maintenance staff, inspecting units, grounds and upkeep of the property
- Supervise all on-site staff, including hiring, training, mentoring, and evaluating performance standards
- Complete applications, verifications, re-certifications, leases, move-in and out paperwork
- Maintain a 95%-100% occupancy
- Software: Property Boss and Microsoft Excel
Property Manager
Professional Equity Management
Mobile, AL
03.2018 - 06.2018
- Initiate and implement all policies and procedures while maintaining staff and resident communication
- Maximize revenue, minimize expenses, and achieve financial goals
- Overseeing all operations including maintenance, capital improvements, leasing, budgeting, reporting, vacancy anticipation, inspecting units and grounds
- Supervise all on-site staff, including hiring, training, mentoring, and evaluating performance standards
- Accounts receivable activities: posting charges and payments, maintaining ledgers and collections efforts
- Software: Yardi, Yieldstar, On-Site and Microsoft Excel
Assistant Property Manager
M2 Properties
Mobile, AL
05.2016 - 03.2018
- Help manage Hillcrest Estates Apartments consisting of 256 units
- Generate new leases and renewals using Yardi & Realpage, process move-outs and transfers
- Develop and implement marketing and leasing plans
- Assist and oversee multi-family apartment housing and section 8
- Manage accounts receivable and payables, process monthly rental payments, spearhead the collections process and oversee the leasing consultant
- Manage vendor relations, ensuring rehab deadlines are being met while staying within budget
Leasing Professional
CLASS Leasing
Alpharetta, GA
12.2015 - 05.2016
- Company Overview: CLASS Leasing, the solution for vacancies, leasing and training throughout the United States
- Develop and implement leasing and marketing plans
- Travel throughout the United States to multifamily housing developments providing solutions to their vacancies
- Closely monitor prospect traffic and provide detailed daily reports to the owners and staff
- Manage all social media sites, implement resident referral programs and plan leasing events
- Increase occupancy and retention rates by 30%
- CLASS Leasing, the solution for vacancies, leasing and training throughout the United States
Assistant Property Manager/Bookkeeper
Campus Advantage
Greensboro, NC
07.2013 - 11.2015
- Help manage a portfolio consisting of approximately 2 complexes total about 300 units
- Assist General Manager in the operation of a student housing community - manage accounts receivable and payable and oversee a team of 15 operational employees
- Assist in posting and application of all funds; prepayment, cash, company gift certificates and other funds
- Increase occupancy and retention rates through highly targeted marketing campaigns and swift
- Reduce bad debt according to collections procedures - Generate conflict resolution - Lower operating costs by way of contract negotiation - new leases grew occupancy 20% from 2013 - 2015 and renewals using Real ages Onesite slashed bad debt 20% from 2013 - 2015 reduced costs 15% from 2013 - 2015 software, process move-ins/outs, renewals and transfers using Yardi
- Enhance community life through the organization and promotion of community-building events
Education
Bachelor of Science - Global Business Management
University of Phoenix
01.2013
Skills
- Management
- Marketing
- Powerpoint
- Excel
- Customer Service
- Word
- Visio
- Accounts Payable
- Accounts Receivable
- Microsoft Word
- Onesite
- Accounting
- Property Management
- Yardi
- Office Management
- Real Estate
- Credit
- Conflict Management
- Management Experience
- Supervising Experience
- Vendor Management
- Fair Housing Regulations
- Employee Evaluation
- Section 8
- Portfolio Management
- Bookkeeping
- Budgeting
- Microsoft Outlook
- Property Leasing
- Project Coordination
- Leadership Experience
- Negotiation
- Research
- Contract Negotiation
- Event Planning
- Microsoft Excel
- Microsoft Office
- Leadership
- Computer literacy
- Pricing
- LIHTC
- Income and expense management
- Financial budgeting and reporting
- Maintenance and repair coordination
- Property tours and inspections
- Daily operations oversight
- Tenant and eviction laws
- Price structuring
- Verbal and written communication
- Team collaboration
- Leasing strategy development
- Customer relationship management
- Social media management
- Property inspections
- Knowledgeable in [software]
- Apartment inspections
- Project management
- Leasing and sales
- Community engagement
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Community Manager
Willow Bridge Property Company
08.2023 - Current
Community Manager
CAPREIT, Inc.
01.2021 - 08.2023
Assistant Property Manager
Morgan Properties
08.2019 - 01.2021
Property Manager
Cumberland Real Estate
07.2018 - 08.2019
Property Manager
Professional Equity Management
03.2018 - 06.2018
Assistant Property Manager
M2 Properties
05.2016 - 03.2018
Leasing Professional
CLASS Leasing
12.2015 - 05.2016
Assistant Property Manager/Bookkeeper
Campus Advantage
07.2013 - 11.2015
Bachelor of Science - Global Business Management
University of Phoenix
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