Yolanda Prince

• Assisted in payroll processing to ensure timely and accurate compensation for all employees.
• Enhanced employee satisfaction by streamlining personnel procedures and addressing concerns promptly.
• Developed strong relationships with external recruiters to source high-quality candidates for hard-to-fill positions quickly.
• Provide comprehensive payroll, administrative support and strategic planning to Division of Nursing requiring independent judgment and decision-making within institutional guidelines.
• Extensive knowledge of position management and department human resource to support centralized scheduling and timekeeping.
• Function as Division of Nursing Kronos timekeeper.
• Laison to human resource recruitment specialist to provide collaborative personnel actions.
• Impact departmental efficiency and productivity by supporting division financial objectives.
• Customer relationship management to key stakeholders: internal and external, HR business partners and specialty nursing organizations.
• Respond to inquiries via phone and email from applicants, trainees, and other internal and external stakeholders in a timely manner and reply to voicemails and in-basket emails within 24 hours.
• Apply ethical leadership to identify and resolve employee inquiries related to difficult, challenging issues using effective communication skills to reduce anxiety and de-escalate customer frustration.
• Exercise discretion, independent judgment, and analytical thinking when addressing routine administrative task.
• Exhibit the ability to meet deadlines, prioritize tasks effectively, and manage multiple responsibilities.
• Support manager, of business operation to provide support in monitoring financial operations.
• Manage multiple work queues for appropriateness and completion.
• Enhance revenue and departmental charge capture/work que in epic billing/EMR system.
• Performs daily report in SAP business object/Web intelligence inpatient chemo analysis report.
• Facilitate department training on blood/chemo Reconciliation.
• Data analysis and visualization department daily staffing in power BI.
• Content creation and document composition in excel, word, powerpoint, editing, and meticulous proofreading.
• Complete monthly personnel trending analysis and research any variances +/-10%
• Demonstrate sustainability management and expertise in advanced-level tasks within institutional systems. (Epic, Peoplesoft, Concur, UKG Dimensions, Education Center, Taleo Recruitment)
• Manage, review, and track all electronic personnel action forms (ePAF) for Division of Nursing.
• Proficiently use institutional reporting tools, such as PeopleSoft, OBIEE and EPIC cubes to run and extract data for reporting as requested.
• Provide support in the review and submission of expense-related activities associated with purchase requisitions, invoices, vouchers and concur reimbursement.
• Create and submit complete and accurate requisitions for nursing career advancement prepayment.
• Process prepayment request in a timely manner, including calculating expenses, preparing invoices, and maintaining expenditure tracking logs.
• Review request for certifications, conference registration and memberships for employee prepayment request.
• Reconcile monthly payments via (GCMS) Global Card Management System.

· Application coordination and tracking Continuing Education program initiatives.

· Analyze, coordinate, and evaluate Nursing Professional Development Continuing Education Programs.

· Maintain electronic records for all new hires by ensuring the timely scanning of all relevant appointment documents.

· Program analysis and reporting: Create evaluation tools via Qualtrics database; provide weekly summary reports to Nursing Instructors on program effectiveness. Nursing Activity Reporting.

· Monitoring and tracking of CEU credits in Taleo system and nursing transcripts. (2016 Planning team for implementing new evaluation assessment for Nursing Professional Development).

· Communicate orally/written the continuing education process to identify goals and strategies for program objectives.

· Collaborate with nursing Instructors and nursing leadership to maintain continuing education policy and procedures are implemented per Texas Nursing Association guidelines and Texas Board of Nursing.

· Gather, evaluate, and analyze information used in the Nursing Continuing Education application process.

· Provides educational leadership with tools, techniques, and processes to identify nursing skills and competency.

· Collaborates with key education staff to develop to identify goals and strategies to implement continuing education objectives.

· Certification and tracking of professional nursing licensure: Team Support to Hematology and Evaluation Team.

· Orientation of New Hire for Nursing Education.

· Coordinate Event Management System, departmental scheduling calendar/rooms. Concur, Kronos, catering, Office Max liaison for Nursing Education

· Front office support/answer phone greet visitors.