Yolanda Proctor
Easton,PA
Summary
Healthcare and administrative professional with an extensive experience in behavioral health including but not limited to roles in, management, education and home care. Experienced working in medical facilities, schools, private homes and group home settings. A business administrative professional with over ten years’ experience in data-entry, record keeping and sales, with roles in management and human resources. Seeking to be a part of company with a great reputation for consumer satisfaction and service. A company that appreciates an employee who accepts challenges as opportunities to learn and grow and provides employment stability with work life balance.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Direct Support Professional
Universal Rehabilitation Service Agency
09.2021 - 12.2022
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Assisted residents with daily needs, personal hygiene, dressing and facility transfers.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
Patient Scheduling Coordinator
Lehigh Valley Health Network
05.2019 - 12.2021
- Manage patient navigators, clinicians, staff, and insurance carriers to coordinate all aspects of patient surgery.
- Obtain and manage all necessary preoperative insurance authorizations and pre-certifications as appropriate.
- Used approved crisis intervention techniques in emergency situations.
- Coordinate and manage physician schedules for multiple sites.
- Diagnostic test scheduling; CT scans, Dexa scans, mammograms, ultrasounds, echocardiograms, nuclear medicine and vascular; Rehab, PT, OT and Speech (Epic)
- Copied and faxed important information for patient and client records.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Direct Support Professional
Devereux Advanced Behavioural Health
09.2012 - 05.2019
- Facilitate as well as managed administrative duties that adhere to company policies, State Licensing regulations.
- Managed community outings, in-home events to enhance the lives of behavioral adult consumers’ well-being, while staying within or below company budget.
- Organized day to day home operations that included but not limited to data-entry, money management, scheduling, filing, maintain client records.
- Used approved crisis intervention techniques in emergency situations.
Human Resources Assistant
Adecco / Pharmaceutical
01.2015 - 04.2016
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations. (Ascentis)
- Provided administrative support to Senior HR personnel and upper Management Executives including but not limited to travel and meal arrangements, meetings, events, company tours and new hire orientations.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
Human Resources Specialist
CoWorx Staffing Services
06.2013 - 09.2015
- Supervised over 500 employees while managing 250 of those employees directly.
- Maintained and managed positive employee work-ethics through monthly coaching sessions, employee incentives, and employee appreciation events.
- Managed employee payroll timesheets, schedules, medical records and health benefits.
- Created and managed new hire orientations to develop and revise employee procedures and expectations.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Assistant Office Manager
America Works Of NY
01.2010 - 09.2012
- Exceeded sale goals through building positive relationships with new business clients and conducting in house customer service training's both generating over $200, 000 in company profits
- Managed and maintained client roster of over 600 clients that included data-entry, transportation & travel, interviews, referrals and client records
- Provided comprehensive support in complex deadline driven operations for both senior management, current and new clients.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Monitored office inventory to maintain supply levels.
Patient Care Coordinator
Staten Island Chiropractic
01.2010 - 03.2011
- Managed front desk duties of highly busy office including but not limited to: data-entry, maintaining patient records, scheduling and billing
- Developed x-rays and assisted Doctor's with Patient treatment and care.
- Processed patient intake information and updated medical records prior to treatment.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Demonstrated flexibility during changes to patient care practice.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Reported liabilities and risk management concerns to supervisor for review.
Education
Business Administration & Management
Bryan University
01.2015
The Chubb Institute - Massage
01.2008
Behavioral Health Management
Rutgers University
Skills
- Crisis Management
- Client safety and CPR/first aid
- Healthcare Services
- Case management experience
- Compensation/payroll
- Hiring and retention
- Understanding of HR policies
- Administrative skills
- Team management
- Reliable & trustworthy
- Customer service
- Conflict resolution
- Decision-making
- Patient relations
- Insurance practices
- Multitasking
Certification
IHP Plan Coordinator. Crisis Management. Behavior Management. Program Manager. ServiceSkills.com – Customer Service Training. Service Mentality. Performance Certificate of Appreciation Teacher Assistant. After school Manager. Massage Therapy. CPR. Anatomy and pathology.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing is impossible. The word itself says, I'm Possible.
Audrey Hepburn
Timeline
Direct Support Professional
Universal Rehabilitation Service Agency
09.2021 - 12.2022
Patient Scheduling Coordinator
Lehigh Valley Health Network
05.2019 - 12.2021
Human Resources Assistant
Adecco / Pharmaceutical
01.2015 - 04.2016
Human Resources Specialist
CoWorx Staffing Services
06.2013 - 09.2015
Direct Support Professional
Devereux Advanced Behavioural Health
09.2012 - 05.2019
Assistant Office Manager
America Works Of NY
01.2010 - 09.2012
Patient Care Coordinator
Staten Island Chiropractic
01.2010 - 03.2011
Business Administration & Management
Bryan University
The Chubb Institute - Massage
Behavioral Health Management
Rutgers University
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