Summary
Overview
Work History
Education
Skills
Shining Star Award
Timeline
Generic

Yolanda Pryor

Akron,OH

Summary

Accomplished healthcare professional with a proven track record at Crystal Clinic Orthopedic Center, adept in HIPAA compliance and delivering exceptional customer service. Skilled in insurance verification and fostering empathetic patient interactions, I have significantly enhanced patient satisfaction and streamlined patient access processes. My expertise in training coordination and healthcare systems navigation has driven efficiency and compliance across teams.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

28
28
years of professional experience

Work History

Patient Access Representative

Crystal Clinic Orthopedic Center
04.2018 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.

State Tested Nursing Assistant

Crystal Clinic Orthopedic Center
12.2012 - 04.2018
  • Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
  • Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient satisfaction scores through consistent provision of excellent bedside manner and effective communication skills.
  • Aided in faster recovery time for post-surgical patients through attentive post-operative care and monitoring.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Health Care Field Supervisor

Universal Nursing Services
04.1997 - 02.2012
  • Supervised field operations to ensure adherence to safety protocols and project timelines.
  • Improved efficiency by coordinating daily tasks for field teams.
  • Conducted site inspections for compliance with company standards and regulatory requirements.
  • Optimized workflow with strategic planning and resource allocation.
  • Assisted in training new staff to maintain high standards of work quality.
  • Improved client satisfaction with proactive problem-solving and clear communication.
  • Monitored employee performance for compliance with regulations and policies.
  • Ensured compliance with all federal and state regulations governing home health services, maintaining an impeccable record during inspections.
  • Established a collaborative work environment, fostering a positive team culture among home health professionals.

Education

Computer And Information Sciences

Hammel Business College
Akron, OH

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Registration and admissions
  • Medical terminology
  • Healthcare systems navigation
  • Training coordination
  • Registration and scheduling
  • Insurance verifying
  • Caring and empathetic
  • Health insurance knowledge

Shining Star Award

I assisted a patient who had multiple appointments.  I checked her in for all  her appointments and then called the departments to let staff know she was early and asked if she could be seen,  The department agreed to accomodate her.  The patient was very appreciative.

Timeline

Patient Access Representative

Crystal Clinic Orthopedic Center
04.2018 - Current

State Tested Nursing Assistant

Crystal Clinic Orthopedic Center
12.2012 - 04.2018

Health Care Field Supervisor

Universal Nursing Services
04.1997 - 02.2012

Computer And Information Sciences

Hammel Business College

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