Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Yolanda Quiles

Kissimmee,FL

Summary

Proven Registered Nurse with a track record of delivering high-quality patient care and achieving positive outcomes, notably at AdventHealth. Skilled in medication and IV administration and renowned for exceptional compassion and empathy. Excelled in improving patient satisfaction and safety, contributing to successful JCAHO accreditation. Demonstrates strong clinical judgment and effective patient and family education. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Registered Nurse

AdventHealth
04.2022 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Registered Nurse and Relief Charge

Vitas Healthcare, Hospice
06.2014 - 03.2022
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.

Coordinator of Quality and Supervision

Camino De Luz, Hospice Care Inc.
04.2009 - 05.2014
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Education

Bachelor of Science - Nursing

University of Puerto Rico - Arecibo
Arecibo, PR
06.2001

Skills

Medication and IV administration

Documentation and Charting

Strong Clinical Judgment

Patient and family education and counseling

Infection control measures

Compassion and Empathy

Care Planning

Patient Assessments

Direct Patient Care

Telemetry monitoring

Lab result interpretation

Performing EKGs

HIPAA Education

Cardiac Care

Hospice and palliative care

Accomplishments

  • Two Daisy Award Nominations, Advent Health 2023-2024
  • The Best of Vitas 2021

Certification

  • Registered Nurse License (RN) - State Board of Nursing.
  • Advanced Cardiac Life Support Certification (ACLS)
  • Pediatric Advanced Cardiac Life Support Certification (PALS)

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Registered Nurse

AdventHealth
04.2022 - Current

Registered Nurse and Relief Charge

Vitas Healthcare, Hospice
06.2014 - 03.2022

Coordinator of Quality and Supervision

Camino De Luz, Hospice Care Inc.
04.2009 - 05.2014

Bachelor of Science - Nursing

University of Puerto Rico - Arecibo

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Yolanda Quiles